"Alerted.org

Description

Essential Duties

Audit, Quality Assurance, and Compliance:

+ Ensure compliance with HSSE policies and procedures.

+ Supervise the QA and Credit teams, ensuring alignment with company standards.

+ Conduct regular audits of the credit team and billers to identify discrepancies and areas for improvement.

+ Document audit findings and create reports for department managers.

+ Work closely with the offshore company (WNS) to review billing data and complete assigned duties.

+ Ensure daily bill audits are conducted accurately and in a timely manner.

+ Perform real-time audits to maintain quality control.

+ Monitor QA productivity, ensuring continued improvement in production, ready-to-bill, and not-ready-to-bill accounts.

Billing and Financial Oversight:

+ Conduct weekly synchronization meetings with RED and perform monthly CAPA (Corrective and Preventive Action) on over/under bills.

+ Approve credits, rebills, and invoices within authorized limits.

+ Review monthly billing forecasts, including high-value invoices and delivery dates, for the QA Supervisor to report to Controller.

+ Conduct observations with internal departments to develop strategies for accurate invoicing.

+ Train operations personnel on proper freight bill creation.

+ Ensure accounts that are manually billed are sent to RED for automation.

Leadership, Training, and Customer Service:

+ Ensure the QA and Credit teams provide excellent customer service to both internal and external stakeholders.

+ Act as a mentor to team members, supporting their professional development.

+ Conduct regular performance evaluations to assess and improve team effectiveness.

+ Facilitate continuous improvement initiatives to ensure compliance and process consistency. **Other Duties:**

+ Serve as a key resource for process improvement and strategy development.

+ Perform other work-related duties as assigned.

Qualifications

• High school diploma or GED equivalent

• Undergraduate degree in accounting, finance, business or related field preferred

• 5 years related data entry, billing or accounting experience in the transportation industry preferred

• 2 years supervisory experience

• 2 years TruckMate experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.