• Help Desk Support Specialist (3-Month Contract)

    Motion Recruitment Partners (San Francisco, CA)


    Help Desk Support Specialist (3-Month Contract)

     

    San Francisco, California

     

    Hybrid

     

    Contract

     

    $40/hr - $55/hr

     

    We’re working with a fast-growing, innovative AI company that's in search of a **Help Desk Support Specialist** to join their internal IT team on a **3-month contract** . This is a **hands-on, employee-facing role** where you’ll be the first line of support, helping staff across the company stay productive and connected.

     

    If you're someone who thrives in a collaborative, fast-paced environment and enjoys solving technical issues with a customer-first mindset, this could be a great short-term opportunity.

    What You’ll Be Doing:

    + Provide day-to-day technical support to internal employees (both onsite and remote)

    + Troubleshoot hardware and software issues across **Mac (75%) and Linux (25%)** systems

    + Set up and configure new workstations, user accounts, and peripheral equipment

    + Maintain and update IT documentation and inventory

    + Escalate complex issues to senior IT staff or external vendors as needed

    + Support internal tools, Slack, Google Workspace, and basic networking issues

    What We’re Looking For:

    + 2+ years of Help Desk or IT Support experience

    + Strong experience with **macOS troubleshooting and support**

    + Familiarity with **Linux-based systems and command-line tools**

    + Excellent communication and interpersonal skills—this is a user-facing role

    + Ability to prioritize and manage multiple support requests

    + Comfortable in a high-growth, tech-driven environment

    Nice to Have:

    + Experience supporting remote teams

    + Previous experience with ticketing systems (e.g., Jira, Zendesk, or similar)

    + Knowledge of basic scripting or automation (bash, Python, etc.)

     

    This is a great opportunity to get your foot in the door with a cutting-edge AI company and work with a team that values technical excellence and collaborative problem solving.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Mitchell Blackwell

    Specialization:

    + Technical Support