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Job Description

Job Duties:

Support the Service Contract Administration (SCA) team as it seeks to meet the needs of the business.

1. Manage incoming tasks in C4C Central Queue:

Perform preliminary review of incoming tasks:

Proofing task notes and attachments, checking for clarity, completeness, and presence of required documentation and format.

Reject tasks, as needed, that fail to meet criteria standards; provide clear notes with explanation and direction as to what action steps are needed to achieve criteria standard.

Execute SAP Installed Base search to validate equipment criteria

Assign tasks that meet criteria standards & SAP equipment validation

Tasks are assigned to applicable Service Contract Administrator for processing.

2. Communications:

Communicate with SCA team members, SCA Manager, Service Sales team members (SSMs) and Contract Renewal teams, Service Coordination teams, as needed, via email, phone, in-person and/or Teams chat.

3. Process Parts Updates:

Process tasks for parts updates using SAP

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

2 years experience performing contract administration tasks

Extremely detail oriented - need to be able to accurately sort/review sensitive data

Basic math skills/accounting principles

Communication skills

High School Diploma ERP experience - SAP preferred

CRM experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].