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Job Description

Insight Global is looking for a Level 2 Technician to support a large insurance company in Overland Park, Kansas. This person will be expected to be confident in their ability to troubleshoot and take initiative frequently. The team supports 2,400 end users globally. 10% of their day is spent with email communication/follow up, 10% team meetings, 30% video conferencing trouble shooting and room set up, 50% responding to tickets. A day in the life of this Level 2 Help Desk is to come in answer any emails, look at tickets in the que, respond to them, answer any hot line calls, complete tickets that level 1 vendor escalated up, and could help out with a project. An example of a ticket is: can't log into teams, outlook not launching, unable to save this file. An example of a project is: update knowledge-based articles. This person will be tasked with coming in checking the conference rooms and be the primary video conferencing Level 2 tech. This role will have a high volume of end user interaction, so empathetic and solution-focused support is key.

PR: $30/hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

3-5+ years of experience in tech support role specifically in a PC environment

Experience trouble shooting Level 2 tickets

(how to install and upgrade citrix?, how do you recreate an Outlook profile? What is DNS and what does it do?)

Experience trouble shooting O365 tickets

Knowledge of troubleshooting within Intune or Nexthink for endpoint management

Ability to troubleshoot Citrix and basic networking (TCP/IP)

Experience troubleshooting on video conferencing equipment (setting up conference rooms, trouble shooting the equipment) (Crestron, Extron, Logitech)

Experience with a ticketing service (Service Now Preferred)

Strong communication and professional nature Reinsurance or insurance background

MCAP, CompTIA A+, ITIL

Bachelors or Associates preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].