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Hotel:

Springfield Courtyard

3527 West Kearney

Springfield, MO 65803

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

**Marriott Courtyard** in Springfield, Missouri is on the lookout for a energetic Front Office Manager with Hotel experience to join our dynamic team! With 136 stylishly furnished suites, we're not just offering a job – we're inviting you to be part of an exciting journey! Our 1,800 sq. ft. of event space is the canvas for memorable experiences, and Springfield's rich blend of art, culture, and outdoor adventures is the perfect backdrop. From the Ozark Mountains' breathtaking trails to the lively local scene, there's always something new to explore. The hotel is conveniently located off Hwy 60, offers monthly employee socials and a positive team culture with opportunity for advancement. Join us at Residence Inn Springfield, where your career meets the ultimate blend of work and play. Ready to make waves in the hospitality world? Apply now and let the Atrium spirit fuel your success!

Benefits

+ Monthly employee socials to honor all anniversaries, birthdays, and employee of the month recognition.

+ Positive team culture and opportunity for advancement.

+ Monthly coffee with the GM – free beverage item from café provided.

+ Discounted rates at Atrium and Marriott properties.

+ Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

+ Conveniently located off James River Freeway Hwy 60.

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed:

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

+ Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

+ Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;

+ Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

+ Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;

+ Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

+ Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;

+ Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;

+ Recommendand implement approvedchanges that could improve service and increase operational efficiency;

+ Ability to serve as Manager on Duty;and

+ Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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What’s In It For You?

At **Atrium Hospitality** , we believe in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Get Paid When You Need It** – Daily Pay option available.

+ **Invest in Your Future** – 401k plans with company match.

+ **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.

+ **Paid Time Off/Vacation Holiday** **-** Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:** **https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!