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Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on ground breaking innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners (DPs).

As a Sr. Program Manager for North America Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives around improving the cost and quality of Flex Delivery. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. A successful BOSS Sr. Program Manager will work to improve the on-road experience of hundreds of thousands of DPs through data analysis, deep diving of barriers and pain points, and implementing thoughtful and effective standards. These improvements must also be balanced with the needs of the business and take key operational metrics into consideration. Effective stakeholder management skills are needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.

Key job responsibilities

- Own the road map for improving Flex business metrics.

- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.

- Effectively influence stakeholders through collaboration and effective prioritization.

- Make difficult resource trade-offs and align Director and senior-level leadership on inputs, outputs, and priorities.

- Own key performance indicators and work closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves.

- Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.

Basic Qualifications

- 5+ years of program or project management experience

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Experience using data and metrics to determine and drive improvements

- Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

- 5+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.