• Program Manager, Outbound Communications

    Amazon (Seattle, WA)


    Description

    Outbound Communications is seeking a Program Manager to experiment and optimize the content and creative strategy for Amazon’s Email, Push, SMS and emerging communication channels like WhatsApp. We are responsible for the transmission of messages to all of Amazon's customers and deliver over 350 million messages a day. In close partnership with our Design, Product, and Engineering teams, you will create successful channel and content strategies, execute well-structured experiments, scale successful programs, and optimize performance across categories against clear, and jointly shared, goals.

     

    Our goal is to delight Amazon customers worldwide with inspiring content and help them fulfill their shopping missions. We do this by driving awareness and discovery of Amazon’s products and services. We meet customers at their preferred communication channel(s) with the most relevant content, at the right time and frequency. You will support traffic-driving initiatives that delight our customers with elevated creative and cross-category discovery. You will establish best practices for measuring and reporting on channel results. This role is highly autonomous and visible, and you have proven ability to influence stakeholders and partners to achieve goals, can work effectively with cross-functional teams and communicate strongly with leaders.

     

    Key job responsibilities

     

    - Support the marketing strategy for innovative programs including compelling and new content channels like SMS and WhatsApp.

     

    - Support existing channels like email and pushto build and optimize campaigns across these channels.

     

    - Define experiments and optimize to drive meaningful insights and recommendations.

     

    - Work across the Amazon internal teams to define the engagement models om requirements and strategy to communicate with customers.

     

    - Work with internal and external technical teams to build and improve the technical systems.

     

    - Define and own goals, including unlocking new business strategies and channels.

     

    - Communicate results regularly with internal stakeholders and teams to iterate on opportunities.

     

    - Track, measure, and report on campaign results, contributing to business reviews regularly.

    Basic Qualifications

    - 3+ years of program or project management experience

     

    - 3+ years of defining and implementing process improvement initiatives using data and metrics experience

     

    - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

     

    - Experience using data and metrics to determine and drive improvements

     

    - Experience working cross functionally with tech and non-tech teams

     

    - Bachelor's degree

    Preferred Qualifications

    - 3+ years of driving end to end delivery, and communicating results to senior leadership experience

     

    - 3+ years of driving process improvements experience

     

    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

     

    - Experience building processes, project management, and schedules

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.