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Description

At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

We are seeking a skilled and proactive IT Support Engineer to join our team and focus on project-based initiatives that enhance our operational efficiency and service delivery. This role offers an exciting opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.

You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Lead and execute complex IT projects related to imaging, deployment, and lifecycle management of end-user equipment

• Develop and implement technical solutions to improve operational efficiency and service quality

• Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex IT issues

• Provide escalation support for challenging technical problems and mentor junior team members

• Contribute to the design and implementation of new IT processes and systems

• Conduct technical assessments and provide recommendations for hardware and software upgrades

• Create and maintain technical documentation, including standard operating procedures and knowledge base articles

• Participate in on-call rotations to support critical IT infrastructure and services

• Stay current with emerging technologies and industry best practices, proposing innovative solutions to enhance IT operations

About the team

Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

Basic Qualifications

- 4+ years of technical support experience

- Bachelor's degree in IT, computer science or equivalent

- 4+ years of IT systems or relevant commercial production environment experience

- Experience leading small to medium-sized IT projects

- Excellent problem-solving skills and ability to work independently on complex issues

Preferred Qualifications

- Strong communication skills, with the ability to explain technical concepts to non-technical audiences

- Proficiency in scripting and automation for process improvement

- Familiarity with IT service management tools and ITIL practices

- 5+ years of experience in IT support, with a focus on end-user computing and project work

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.