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Description

Amazon is seeking an experienced and motivated Program Manager to lead our Voice of Sellers Team. This team plays a crucial role in bridging the gap between our company and our valued sellers, ensuring their feedback, needs, and concerns are heard and addressed. As the Program Manager for the Voice of Sellers Team, you will be responsible for driving initiatives that enhance seller engagement, satisfaction, and retention through meaningful interactions and continuous improvement strategies. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system-based solutions for enhancing Seller Experience

Key job responsibilities

• Lead the Voice of Sellers Team by fostering a collaborative and results-driven environment.

• Design and implement a comprehensive strategy for capturing, analyzing, and prioritizing seller feedback and insights.

• Collaborate cross-functionally with product teams to translate seller feedback into actionable improvements and new features.

• Develop and maintain strong relationships with sellers through various communication channels, such as surveys, focus groups, and direct interactions.

• Continuously iterate on feedback collection methods and communication strategies to optimize the seller experience.

Basic Qualifications

- Bachelor's degree

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.