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Description

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

In this role as Account Manager for NA Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the ‘boots on the ground’ owner for NA Partnerships, you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS, Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships, setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner, bringing the partner on board for new programs/initiatives, influencing and growing partner adoption, establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities.

The right candidate stays on top of industry and competitive trends, Amazon launches/initiatives, partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building, category/vendor management & growth, business analytics, negotiation, and P/L management. This role requires an individual with excellent communications, analytical, negotiation, problem-solving abilities and strong business acumen.

Key job responsibilities

- Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics

- As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams

- Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact

- Own and execute 'Walk the Store' for Partner stores, lead deep-dives, develop anecdote/data-driven insights

- Drive new Partner launch execution in collaboration with the Business Development team

- Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams

- Handle a high volume of engagements and interactions

Basic Qualifications

- 2+ years of sales or account management experience

- 2+ years of digital advertising and client facing roles experience

- Experience with Excel

- Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts

- Experience in relationship management within technology, start-ups, or SaaS Platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $100,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.