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Description

Have you or someone you known ever had a sinking feeling when you're not quite sure if your package will arrive at the right place, or tried to explain complex delivery instructions for a hard-to-find location? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next *Senior UX Designer* to help transform the way millions of customers communicate and confirm their delivery locations, turning uncertainty about addresses into moments of confidence and control. Working closely with multi-disciplinary teams, you'll dive deep into the challenges of location communication, creating intuitive solutions that bridge the gap between how people naturally think about places and how delivery systems understand them. Your work will establish seamless connections between various UX partners and patterns, crafting a unified experience that makes even the most complex location scenarios feel remarkably simple to navigate.

Qualities that will help you succeed:

• You are creative, curious, comfortable working in cross-functional environments and show a strong bias for action to deliver results.

• You will have a consistent track record of developing and launching new ideas and step-change improvements.

• You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer.

• You are proactive in driving alignment and navigating debates through effective communication and relationship-building.

Key job responsibilities

As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery

• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights

• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions

• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development

• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.

• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the team

The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications

- 8+ years of design experience

- Have an available online portfolio

- Experience defining and maintaining design patterns and UX standards

- Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)

- Experience in end-to-end design projects from design strategy through execution

- Knowledge of best practices for information architecture and product design

- Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Preferred Qualifications

- Experience designing customer facing retail products

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience presenting to and effectively advising partners within and outside of design

- Experience identifying and informing data needs to communicate strategic and tactical recommendations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.