• Sr. Research Manager, Customer Trust External…

    Amazon (Arlington, VA)


    Description

    Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a “voice of the customer” for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.

     

    As a Sr. Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will conduct surveys and moderate interviews with global thought leaders and business decision makers to identify and explore insights for the highest priority pain points and unmet needs of CTXR’s target audience. You will build and manage mechanisms to share actionable insights with senior leadership and close the loop with stakeholder teams.

    Key job responsibilities

    * Lead design and execution of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams

    * End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)

    * Connect the “what,” with the “so what,” and “now what” using your own research and other data sources

    * Build and manage relationships with internal stakeholders and external agency partners

    * Moderation of in-person qualitative research and participating in external meetings, which may include domestic and international travel up to 25% of the time

    Basic Qualifications

    - 7+ years of quantitative/qualitative market research experience, including survey design and execution

     

    - Experience in B2B, public affairs, and/or corporate reputation

     

    - Experience communicating results to senior leadership

     

    - Bachelor’s degree or advanced degree in business, marketing, statistics or related field

    Preferred Qualifications

    - * Personal experience as a moderator in a business-to-business (B2B) environment

     

    - * Experience developing insights via secondary/desk research of existing first and third party data sources

     

    - * Experience facilitating insights-based ideation workshops with cross-functional stakeholders

     

    - * US and international work experience

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.