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Description

We are seeking a skilled IT Support Specialist to join our client's team in Indianola, Iowa. This is a long-term onsite contract role offering the opportunity to work hands-on with a variety of technologies in a dynamic and collaborative environment.

Key Responsibilities:

+ Provide responsive technical support for hardware, software, and network-related issues.

+ Troubleshoot and resolve end-user issues related to Office 365 and other enterprise applications.

+ Manage Active Directory: user account creation, permission management, and updates.

+ Support basic network infrastructure: server configuration, structured cabling, and Meraki device maintenance.

+ Monitor and manage backup systems to ensure data security and recovery readiness.

+ Address support tickets with a strong focus on customer service and timely resolution.

+ Deliver deskside and remote support for workstations, laptops, and mobile devices.

+ Collaborate with IT team members to resolve complex issues and share technical insights.

+ Provide Tier 1 and Tier 2 support, escalating more advanced issues when appropriate.

Requirements

Qualifications:

+ 2+ years of experience in IT support or a related technical role.

+ Proficiency with Windows OS, Office 365, and Active Directory.

+ Familiarity with basic networking concepts and Meraki device management.

+ Experience with ticketing systems and IT documentation practices.

+ Strong problem-solving skills and attention to detail.

+ Excellent interpersonal and communication abilities.

+ Able to work 100% onsite in Indianola, IA.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .