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Description

Job title: Senior Business Analyst,

Hybrid 3 days onsite in the Marietta area!

Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.

As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.

In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.

Requirements

Key responsibilities

Customer success & business analysis

+ Analyze client business requirements and translate them into functional specifications for product and delivery teams.

+ Identify pain points and propose solutions to improve operational efficiency and automation within the insurance lifecycle.

+ Assist in change management and ensure smooth transitions during system upgrades or process improvements.

+ Monitor customer health and provide input for account reviews and renewals.

Implementation & product enhancement

+ Lead requirements gathering workshops with stakeholders.

+ Develop and maintain business requirement documents (BRDs), user stories, and workflow diagrams.

+ Work closely with Product Management & Delivery to align client needs with product enhancements and roadmap planning.

+ Support user acceptance testing (UAT) and ensure successful feature releases.

+ Facilitate continuous feedback loops between clients and internal teams.

Stakeholder & Cross-Functional Collaboration

+ Partner with Customer Success Managers (CSMs) to enhance user adoption and maximize ROI for clients.

+ Collaborate with the sales team by providing technical insights and business use cases during client demos.

+ Provide training and support materials for internal teams and customers.

Qualifications & skills

Required

+ Strong understanding of policy administration systems & underwriting workflows.

+ Ability to work cross-functionally in a fast-paced, customer-driven environment.

+ Good communication, presentation, organizational, and stakeholder management skills.

+ Strong analytical mindset with the ability to translate complex concepts into simple terms.

+ Experience as a Business Analyst in the insurance industry or insurtech industry is a major plus.

+ Experience working at a Carrier, MGAs, or MGUs is a plus.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .