"Alerted.org

Description

Responsibilities

• Deliver technical deskside and remote IT support for customers, ensuring timely resolution of technical issues.

• Provide specialized MAC support, including imaging, deploying, and troubleshooting Apple devices.

• Manage and maintain accurate records of IT equipment and mobile devices for inventory purposes.

• Support conference room technologies, including Teams Rooms and Crestron systems, ensuring seamless meeting experiences.

• Utilize tools like ServiceNow to document, track, and escalate technical issues as needed.

• Collaborate with users to understand and meet their IT needs, fostering strong relationships to enhance the client experience.

• Administer and troubleshoot systems such as Active Directory, Intune, and Azure to ensure smooth operations.

• Provide white-glove IT support to executive-level clients when necessary.

• Evaluate and improve support processes to enhance efficiency and customer satisfaction.

• Troubleshoot and resolve VPN, networking, and ZScaler-related connectivity issues.

• Assist with SAP system support and configuration as required.

• Travel to various sites as needed to provide onsite support and address technical challenges.

• Maintain and deploy both MAC and PC systems, ensuring compliance with organizational standards.

• Proactively identify opportunities to streamline workflows and improve case management processes.

• Ensure operational readiness of Office Suite, Teams, and related tools for end-users.

• Manage escalations effectively to achieve logical resolutions and maintain high customer satisfaction

Requirements • Demonstrated expertise in customer service to deliver exceptional client support and satisfaction.

• Strong communication skills to effectively interact with clients, team members, and C-suite executives.

• Proficient in office functions, documentation, and organizational processes.

• Advanced knowledge of Microsoft Office Suite and related tools for efficient task execution.

• Familiarity with project management principles to oversee and streamline workflows.

• Proven leadership skills to guide and support team members in achieving objectives.

• Ability to troubleshoot and resolve issues promptly to minimize disruptions.

• Capability to track and report progress on projects and tasks effectively.

• Networking proficiency to ensure seamless connectivity and support.

• Willingness to travel for onsite client support and project implementation.

• Expertise in Active Directory and deskside support for system configurations and user management.

• Understanding of construction-related processes to support industry-specific requirements.

• Ability to execute tasks efficiently, ensuring high-quality deliverables.

• Familiarity with SAP R/3 and its applications in client service operations.

• Skilled in configuration management and Windows OS for system optimization.

• Knowledge of storage solutions and best practices for data management.

• Experience in streamlining processes to improve efficiency and reduce costs.

• Availability for onsite client engagement and support as required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .