• Customer Service Representative

    Robert Half Office Team (City Of Industry, CA)


    Description

    We are seeking a dedicated and customer-focused Customer Service Representative with experience in the construction industry to join a highly reputable company. As the primary point of contact for clients, subcontractors, vendors, and internal team members, you deliver exceptional service while managing various administrative and customer-related tasks. If you enjoy solving problems, multitasking, and contributing to a supportive team, this is the opportunity for you!

    Key Responsibilities:

    + Serve as the central communication hub for customers, subcontractors, and vendors, addressing inquiries via phone, email, or in person in a professional and timely manner.

    + Provide accurate information regarding services, timelines, project statuses, estimates, and other construction-related inquiries.

    + Coordinate with project managers, estimators, and field staff to ensure smooth communication and resolution of client concerns.

    + Update and maintain customer records, contracts, and project documentation in company databases or CRM systems.

    + Handle incoming work orders, ensuring necessary details are recorded and forwarded to the respective teams for timely execution.

    + Assist in scheduling and dispatching subcontractors or services to job sites as needed.

    + Process orders, invoices, and payments, ensuring accuracy and adherence to company guidelines.

    + Proactively follow up with clients to ensure satisfaction and address any post-service issues.

    + Support additional administrative duties, such as filing, preparing reports, and ordering office supplies, as needed.

    Requirements

    + 2+ years of customer service experience, preferably within the construction or related industries (e.g., home renovation, building materials, HVAC, electrical, etc.).

    + Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with project management or CRM software is a plus.

    + Strong interpersonal and communication skills — both written and verbal.

    + Exceptional organizational abilities, with attention to detail and follow-through.

    + Ability to multitask and prioritize in a fast-paced environment.

    + Problem-solving skills and the ability to remain calm under pressure when resolving issues.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .