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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator - Out Patient Cardiopulmonary Rehab Maryview Medical Center

Summary of Primary Function

Provides comprehensive office support to cardiopulmonary rehab team including but not limited to patient scheduling, admission/registration, charge entry verification (DTAR), verification of insurance authorization, etc. Serves as receptionist/secretary and communicates and interacts in a compassionate yet respectful manner with patients and their families, staff and physicians. Works in coordination with external billing company and/or acts as liaison between billing company and cardiopulmonary team for insurance authorizations, billing requests, documentation requests, etc.

**Required Minimum Education:** High School Diploma or GED

**Licensure/Certification Required:** Basic Life Support (BLS), American Heart Association. Must be completed within 90 days.

**Minimum Years and Type of Experience:** Two years advanced secretarial experience with strong computer skills (Word, Excel, Windows, etc.) preferred

**Other Knowledge, Skills and Abilities -** **Required:** Must be proficient with the use of office equipment (Telephones, Computers, Printers, Fax). Being able to accept multiple responsibilities/tasks while interacting with people in a pleasing manner is also required.

Essential Job Functions

+ Oversees all front desk operations, including patient scheduling, registration, charge posting, charge reconciliation, co-pay collection, insurance verification, medical chart maintenance, maintenance of medical and office supplies, and customer service.

+ Responds to inquiries from staff, patients, and managers, concerning general activities, practices, and operations, and refers complex and/or sensitive inquiries to appropriate person(s).

+ Ensures practice is open and operating during scheduled business hours. Ensures adequate clinical and business office supplies are maintained. Maintaining appropriate inventory while assisting with cost control by seeking the most cost-effective products without forfeiting quality.

+ First point of contact for billing issues; forward to Business Operations Manager if needed for resolution.

+ Monitors clinic productivity and statistics. Works and monitors the referral work ques and incoming faxed rehab referrals/orders, obtaining insurance referrals for patients for office visits.

+ Manages the schedule for the department as needed. Capable of scheduling consults & follow-ups and updates physicians schedules.

+ Retrieves and delivers departmental mail. Delivers special requests such as copy room, arranges courier service when needed and submits maintenance work orders.

+ Registers patients through the hospital and departmental computer systems. Confirms each patient’s demographics, contact information and insurance information at each new consultation, follow-up visit, etc. as needed. Obtains HIPPA consent form plus registration information and scans into patient’s chart. Updates patient registration numbers in electronic chart on a monthly basis

+ Assists cardiopulmonary team with obtaining and compiling information on new and returning patients. Assists, as needed, in preparing charts and acquiring diagnostic reports for physician review, as well as scanning completed charts into electronic medical records, in compliance with CMS and TJC requirements.

+ Helps motivate staff and organizes day-to-day activity of department. Function in any role necessary, if qualified to do so, to ensure the successful operation of the clinic. Understands and helps assure compliance for regulatory accreditation, and system process.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]