"Alerted.org

Job Title: IT Operator - Network Admin

NIGHT SHIFT: 6:00 p.m. - 6:00 a.m. EST, rotating 12-hr shifts

Weekend work required - every other weekend (Friday, Saturday, Sunday)

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Description:

This is position is designated as “ Essential Personnel” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training

Provide 24x7 technical support and monitor Enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.

Once hired, there is a 2-week Onboard Training process in which the candidate will be required to be on campus/Pensacola, FL each day during this training period. First week of training period will be conducted Monday through Friday from 9:30 a.m. – 6:00 p.m. EST. Second week of training period will be conducted Monday through Friday from 6:00 p.m. - 2:30 a.m. EST.

Candidates will be working the NIGHT shift, 6:00 p.m. - 6:00 a.m. EST, rotating 12-hour shift in Pensacola, FL. This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday) and requires onsite support at the Pensacola campus at least 2 times a week.

Responsibilities

• Identify trends and monitor network performance and availability

• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and Dynatrace

• Respond to alerts and alarms, identifies and corrects problems

• Create and work on tickets in a service management application and monitor ticket queues

• Troubleshoot and escalate incidents and problems

• Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria

• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.

• Work with others to update and document technical procedures

• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls

*Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting

• May be assigned to other tasks based on need

Qualifications – Knowledge, Skills, and Abilities

• Knowledge and experience of enterprise system, network knowledge and terminology in a Cisco environment

• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP

• SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a Cisco environment

• In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches

* Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors

• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions

• Experience that demonstrates dependability, productivity, and accuracy

• Demonstrated analytical and problem-solving skills

• Effective verbal and written communication skills

• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets

• Ability to work independently and as part of a team

• Ability to work under pressure (urgent problems, deadlines, changing priorities)

Desired

• Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience

• CCNA or CCNP certifications

• Experience in presenting technical solutions and/or recommendations

• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

• Advanced skill in diagnosing and troubleshooting issues

• Advanced research, analytical, and problem solving skills

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.