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Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions; Southern States Material Handling solves problems. We are looking for a Parts Manager to join us!

As a Parts Manager with Southern States Material Handling: You will Contribute to making Southern States Material Handling a leader in the material handling industry by increasing revenue through the sale of parts to customers and ensuring overall efficiency and productivity of the branch’s Parts department by maintaining the right mix and level of parts.

Come be a part of our Toyota/Raymond family!

Top of the Line Benefits!!

* 401(k) with company matching.

* Dental insurance

* Health insurance

* Vision Insurance

* PTO and Vacation

* Paid Holidays

* Flexible Spending Account

* Life Insurance

* Tuition Reimbursement

What you Need/Basic Qualifications:

* 3-5 years’ experience in Parts department in automotive or industrial equipment parts

* 2 years management required.

* Forklift or material handling parts sales experience or product knowledge preferred.

* Strong MS Office experience with Word, Excel, and Outlook

* Excellent customer service skills

* Strong initiative, self-starting, and goal-oriented mindset

* Ability to apply critical thinking and problem-solving skills in task orientated environment.

Education and Certification Needed:

* High school diploma or GED

* Associate degree or technical college certification preferred.

What you’ll Do:

* Manage a team of two to six parts associates developing goals, setting and monitoring team daily tasks, and ensuring excellent and accurate customer service to both internal and external customers.

* Determine parts department staffing needs against business conditions.

* Participate in and make parts department hiring, selections, promotion recommendations, and any separations decisions.

* Maintain KPI workbook for branch including Sales (counter and work order), Gross profit, Inventory turns, Shelf availability, Sales per person, and Freight.

* Ensure parts department meets sales goals including monthly sales incentives, technician incentive programs, customer programs, and personal contact with the top 10 customers in branch

* Monitor open sales orders, open purchase orders, open return claims, and no bin/negative balance items.

* Maintain parts performance for customers at Off shelf availability of Toyota parts 85% and other parts 80%

* Deliver 24-hour turnaround on OEM service department quotes, 48-hour turnaround on off brand quotes.

* Ensure next day availability of all non-stock parts if available (customer’s option to pay for next day air charge)

* Provide quarterly updates of all consignment inventories by road van specialist

* Maintain parts department to required performance levels

* Responsible for parts team career development, including:

* Maintaining Toyota online training at 100%

* Participation in OEM training seminars

* Completing annual performance reviews ensuring Associates have a clear understanding of job duties.

* Interacting with customers face-to-face and via phone.

* Ability to work in a constant state of alertness and safe manner.

* Schedule: Monday- Friday: 7:00 a.m. -4:00 p.m.