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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Air Logistics Healthcare Operational Care Specialist to join our Air Logistics team.

Your Role

Monitor and update shipment orders through QuickSTAT IT enterprise systems.

Your Responsibilities

+ Track and trace shipments thru alarm management and checkpoint verification at key milestones.

+ Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.

+ To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.

+ To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

+ To ensure all time and temperature requirements are maintained during transit.

+ Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.

+ Dealing with telephone inquiries from both internal and external departments accurately and efficiently.

+ Keeping the Management Team advised of potential confirmed issues as they arise.

+ Provide shipment-specific processing and timely communication of order updates

+ Manage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures.

+ Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction.

+ Escalate all client issues to the management team as required.

+ Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies.

+ Identify and implement strategies to improve quality of service and productivity

+ Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:

+ All QuickTrac OPs and/or Import related functions

+ First Class / QuickSTAT email program to include service partner or airline email / contact group information updates.

+ To perform any department specific functions as defined by the department supervisor/manager with accuracy and timeliness.

+ To undertake any other reasonable duties / responsibilities at the request of the management team.

+ Ensure compliance with company policies and procedures

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers

+ Ensure compliance with all required training certifications

Your Skills and Experiences

+ Reliability and Dependability (primary)

+ Computer proficiency (MS Office or related programs essential)

+ Excellent phone, writing, decision-making ability and time management skills

+ Ability to work successfully under pressure

+ Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested

+ Problem analysis and problem-solving

+ Teamwork skills and strong self-motivation ability

+ Excellent communication skills

+ Planning and organizing

+ Self-motivated with demonstrated initiative

+ Excellent working understanding of world geography, time zones and world commerce regulations

+ Air Courier or Freight Industry background (preferred)

+ Background in health care or Biopharmaceutical industry

+ Operations background in related industries.

+ Import / Export / Warehouse & Transport

+ Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements

+ GDP training and qualifications specific to transportation

+ High School Diploma or equivalent

+ Minimum of 1 year of Desirable experience preferred

+ Fluency in second language desirable.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.