• Customer Service Analyst

    TEKsystems (Mount Prospect, IL)


    Description

    The customer service analyst will be assigned to 1 key account and will be responsible for managing excel reports that need to be generated to the customer weekly on reporting the customer asks for. This will require email communication, advanced excel skills and a great level of detail.

     

    -Gathering data from various legacy systems and departments

     

    -Organizing the data into pivot tables and charts

     

    -Presenting the information to the customer on a monthly basis

     

    -Intermediate to advanced Excel skills, including working with large datasets, creating pivot tables and charts

     

    -Potentially editing macros in an existing Excel-based sales order entry form

    Horus:

    Monday-Friday 8an-5pm

     

    Skills & Qualifications

     

    - advanced excel skills; pivot tables and v-lookups

     

    - customer service skills; account management and email communication

     

    - high school diploma

     

    - must take advanced excel test and get 90% or higher

    Nice Haves:

    - Data analyst experience

     

    - Excel Macros

    Soft Skills:

    - communication skills, verbal and written

     

    - detail oriented

     

    - team oriented

    Pay and Benefits

    The pay range for this position is $25.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Mount Prospect,IL.

     

    Application Deadline

     

    This position is anticipated to close on May 7, 2025.

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.