• Patient Service Coordinator/Medical Assistant

    Johns Hopkins University (Baltimore, MD)


    The Department of Medicine is seeking a **_Patient Service Coordinator/Medical Assistant._** This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

    Specific Duties & Responsibilities

    + In the Medical Assistant role, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.

    + Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.

    + Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.

    + Work with others in a team environment.

    + Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.

    + Schedule patients for lab tests, medical examinations, and consultations.

    + Relay information to patients regarding preparation for lab tests and examinations.

    + Maintain familiarity with various types of medical insurance to explain these plans.

    + Obtain pre-certifications as required by patient’s health care insurers or managed care providers.

    + Assist patients or family members with completion of medical insurance forms.

    + Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

    + Arrange or assist in arranging patient transportation.

    + Answer telephone, screen callers, relay messages, and greet visitors.

    + Open, sort, and screen mail.

    + Some flexibility with work hours when needed

    + Perform other duties as assigned.

    Additional Knowledge, Skills, and Abilities

    + Computer skills and organizational skills including proficiency in Microsoft Word and Excel.

    + Excellent customer service and organization skills.

    + Strong verbal and written communication skills.

    Minimum Qualifications

    + High School diploma or graduation equivalent.

    + One year of work experience in customer service.

    + Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP); if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.

    + Current CPR certification

    + Must maintain MA and CPR certification/registration during employment.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

     

    Classified Title: Patient Service Coordinator/Medical Assi

     

    Job Posting Title (Working Title): Patient Service Coordinator/Medical Assistant

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($45,629 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: M-F (8:30am -5pm) May Vary

     

    FLSA Status: Non-Exempt

     

    Department name: ​​​​​​​SOM DOM Clinical Operations

    Personnel area: School of Medicine

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf