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The Operations Coordinator is responsible for the management of business office activity. This position involves knowledge of all computer software, which may be utilized in daily operations. Responsible for providing clerical support to the wound clinic and infusion center, the Operations Coordinator will be called upon to perform registration and check out, scheduling, and maintain the ability to perform clinical duties in the scope of their practice, as well as staff training and supervision of above functions.

Clerical functions to include but not limited to: reception, registration, scheduling, billing, processing and distribution of mail, and the forwarding of information and reports. Assistance in maintaining medical records in a confidential manner. The Operations Coordinator should also be prepared to work on special assignments as requested by practice leadership and keep leadership up to date with daily occurrences in the office. The Operations Coordinator will also be responsible for any other additional duties assigned by the practice leadership team.

This position must provide customer friendly, courteous reception to clients and customers at all times. Must be able to work well in a team environment and possess excellent customer service skills with the ability to multitask.

EDUCATION AND EXPERIENCE REQUIREMENTS:

+ Bachelor’s Degree required.

+ Experience: understanding of healthcare regulatory bodies is preferred.

+ Windows-based software required, including but not limited to Microsoft Outlook, Excel, PowerPoint and Word. Understanding of A/V equipment is ideal.

+ Experience with electronic medical records is essential.

+ Incumbent should be self-motivated and possess high ethical standards with confidentiality and in accordance to HIPAA regulations.

+ Strong interpersonal skills and flexibility within the scope of the position is required to handle the high-volume workload.

+ The Quality Operations Coordinator must understand the breadth of the role may extend to other departments in the organization for support in quality-related matters.

RESPONSIBILITIES OF THE POSITION:

+ Schedules patient appointment both in the practice setting and collaborates with other departments and offices to schedule patient appointments outside the practice setting

+ Build a relationship with patients, families and physicians and coordinates the treatment plan including appointments, tests and procedures.

+ Communicates and coordinates with external organizations and Internal departments to ensure that patients and families are actively involved in care planning

+ Obtains necessary precertification/authorization for tests, procedures and other applicable items

+ Obtains necessary information and makes it readily available for the Physician, this information includes office, OR and PAT records; labs, blood work and imaging and new patient letters

+ Communicates and collaborates with Physicians, Patients, Office Staff and Hospital Staff. Provides feedback and listens effectively; enables customer satisfaction; is objective and follows the tenants of a Just Culture and High Reliability.

+ Tracks the performance of the care coordination or individual patients for quality assurance and performance improvement activities.

+ Provide safe, efficient and organized direct patient care under the direction physicians, advance practice providers, registered nurses and other allied professionals

+ Maintain a clean and safe environment consistent with regulatory and patient safety principles

+ May perform technical skills for patient care. Skills may include: rooming patients, assist with mechanical lift and patient transfer, collecting health history

+ The staff member demonstrates the knowledge and skill necessary to provide care, based on physical, psychosocial, educational and safety related criteria, appropriate to the age of the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training and/or experience

+ Will demonstrate self-development and participate in provision of safety practices for themselves and other members of the health care team.

+ Serve as customers’ single point of contact for non-medical issues.

+ Coordinates the resolution of any customer billing issues or concerns with an account management specialist.

+ Returns customer calls or emails in a timely manner.

+ Provides customer with a designated contact information

+ Adheres to the policies and procedures as out lined in the Exposure Control manual regarding standard precautions; blood borne pathogen; disposal of needles; syringes and sharps; cleanup procedures for blood and body fluids spills; storage, handling and disposal of medical waste.

+ Adheres to hospital policies and procedures related to mandatory education and annual health assessment.

+ Performance of electronic medical record (EMR) duties.

+ Seeks achievement of Commission on Cancer Accreditation within three (3) years in collaboration with the entire care team. Once achieved, works collaboratively with the care team to sustain accreditation and optimal quality of care.

+ Performance of care team duties and all other duties as assigned

PHYSICAL REQUIREMENTS

The position is located indoors under normal working conditions. Should be able to push/pull 25 lb., lift/move 15 lb. from floor to table, be able to perform moderately difficult manual manipulations such as using a key board, writing and filing, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to sit at a computer terminal or work station for a prolonged period of time in addition to being able to squat, stand and walk for a reasonable length of time and distance.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

Salary Range: $ 24.75-36.53 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.