"Alerted.org

Elmhurst, Illinois

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep

Elmhurst, IL

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy

+ 80 hours of paid time off annually.

+ 80 hours of paid parental leave.

+ 6 paid holidays annually.

+ Medical, Prescription Drug, Dental & Vision Insurance

+ 401(k) Retirement Plan with company match.

+ Employer Paid Short-Term Disability & Life Insurance.

+ Additional Voluntary Life Insurance.

+ Free prescription or non prescription safety glasses each year.

+ Career development and progression opportunities.

+ Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

+ Professionally handle customer interactions and general inquiries, both in person and over the phone.

+ Have a sense of urgency when scheduling customer appointments.

+ Maintain regular communication with Auto Glass Technicians in the field.

+ Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

+ Follow our step by step process to provide quotes on our competitively priced installation and repair services.

+ Take proactive actions to help your team meet shop production goals and budgetary objectives.

+ When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team:

+ Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

+ Comfortable in a customer facing, front line role.

+ Reliable and dependable hard worker with a positive demeanor.

+ High aptitude for technology with strong typing and data entry skills.

+ Process driven with the understanding of how to manage inventory levels.

+ Ability to work some Saturdays and overtime as necessary.

+ General knowledge of automobile functions and systems.

+ Auto Parts and/or Dispatcher experience is highly desirable.

Compensation Details:

Pay Range: $20 - $22 per hour

+ Compensation is commensurate with skill, education and experience.