• Business Continuity Specialist (Crisis Management)

    TXNM Energy (Albuquerque, NM)


    Business Continuity Specialist (Crisis Management)

     

    Job ID: 6088988

     

    Date Posted:Apr 24, 2025

    POSTING DEADLINE

    This position is posted until filled.

    DEPARTMENT

    Department: Crisis Management

    PREFERENCES

    Preferred Experience in Emergency Management

     

    Experience with utilities

     

    Prefer government experience

    JOB DESCRIPTION

    Business Continuity Specialist

     

    Salary Grade: G06

     

    Minimum Midpoint Maximum

     

    $78,537 - $106,024 - $133,511

    SUMMARY:

    Develops, administers, and continuously improves company Business Continuity, Emergency Management/Operations, and Disaster Recovery Plans and Programs. Supports the development and administration of tools to support the continuity of business operations, response, and resilience to emergencies. Represents company interests at incident command and/or emergency operation/response centers. Maintains strong working relationships with internal / external stakeholders.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Oversees the Business Continuity, Emergency Management/Operations, and Disaster Recovery Programs

     

    Executes planning based on Crisis Management & Resilience strategic direction

     

    Coordinates cross-functional teams and matrixed resources responsible for detection, response and recovery from catastrophic events

     

    Mobilize Emergency Response Team, facilitate crisis communications, situation reports and executive briefings

     

    Reviews, validates and updates business unit plans and/or Disaster Recovery playbooks with stakeholders to ensure compliance. Maintain common repositories for all-hazards playbooks, plans, and templates

     

    Oversees Business Continuity, Emergency Management, and Disaster Recovery rehearsals, tests, drills, exercises and preparedness and awareness training

     

    Supports the development and administration of tools, templates, training, and facilities to support the continuity of business operations

     

    Design and analyze metrics and reports to monitor implementation of business continuity, disaster recovery, and emergency planning programs; prepare reports for senior management

     

    Support activation and operation of the ERC; serve in a branch leadership command staff or advisory role in the ERC or other locations as directed during a full activation

     

    Other duties as assigned

    COMPETENCIES:

    Demonstrate experience with business continuity concepts and practices (including Incident Command System, etc.), workplace continuity planning, disaster recovery, emergency management

     

    Demonstrate advanced interpersonal skills

     

    Be an action-oriented, detail-oriented, goal-oriented self-starter with the ability to multi-task and effectively manage time in a dynamic environment

     

    Exhibit advanced negotiation skills and ability to gain concessions while maintaining positive relationships

     

    Maintain confidentiality of information and vulnerabilities while effectively representing programs with external agencies

     

    Effectively listen and get clarification to respond to a wide range of questions and scenarios

     

    Prioritize, schedule, organize, focus on and complete assignments

    QUALIFICATIONS

    MINIMUM EDUCATION AND/OR EXPERIENCE:

    Bachelor's degree from four-year college or university with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.

    COMMUNICATION SKILLS:

    Clearly and persuasively communicate, coordinate, and present effectively with all levels of the organization and outside agencies. Partners in controversial, complex, or rapidly evolving situations

     

    Read, analyze, interpret, and gather relevant technical procedures, confidential information, threat intelligence, business periodicals, professional journals, cooperative directives, procedures, or governmental regulations

     

    Write and revise reports, business correspondence, procedures, plans, policies, and playbooks and identify, communicate, and implement improvement opportunities

    COMPUTER SKILLS:

    Strong, working knowledge of the Microsoft Office Suite

    ANALYSIS AND PROBLEM-SOLVING ABILITY:

    Make quick decisions and demonstrates sound judgment in a rapidly changing and demanding environment and during volatile situations. Ability to synthesize complex information and solve complex practical problems. Ability to apply creativity to problem solving and utilize analytic skills and modeling capabilities. Ability to identify mitigation and process improvement opportunities and plans as necessary.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee is frequently required to stand, sit, and/or walk up to 2/3 of the time. The employee must occasionally lift and/or move up to 30 pounds.

     

    Ability to stoop, kneel, crouch, or crawl. Manual dexterity is required to perform computer applications and good vision is required to perform all aspects of the job. May require long periods of time in conference or meeting when one is required to talk and/or listen. Required to be on call 24-hours a day for emergencies.

     

    Out-of-state travel is occasionally required.

    WORK ENVIRONMENT:

    Office environment or remote as needed.

    EQUAL OPPORTUNITY STATEMENT

    Safety Statement:

    Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

    Americans with Disabilities Act (ADA) Statement:

    If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.