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Overview

ABM Industries is seeking an experienced **Vice President of Strategic Account Management** to lead a multi-state facility services program for high-profile data center clients. This role requires expertise in mission critical facility operations including: change management, capital replacement projects, preventative maintenance, emergency response, security, safety, and most importantly ensuring uptime of the IT service and redundancy of the critical infrastructure 24/7/365.

As the overall leader for the largest Mission Critical accounts, the Vice President will oversee union and non-union teams while ensuring operational excellence, relationship growth, financial performance, and compliance with industry, regulatory, and safety standards. This role requires a strong blend of strategic leadership, business development, operational execution, and financial acumen to drive efficiency and continuous improvement.

Key Responsibilities:

Strategic Leadership & Client Engagement

+ Serve as the primary relationship manager for the data center clients, ensuring alignment with business objectives.

+ Develop and implement data-driven operational strategies to uptime, cost efficiency, and productivity.

+ Lead business reviews and performance reporting, ensuring transparent communication and long-term value creation.

+ Partner with internal and external stakeholders to enhance service delivery and drive process improvements.

+ Partner with client to develop additional opportunities for account growth.

Data Center Operations & Maintenance

+ Oversee all services to support a mission-critical, 24/7/365 data centers.

+ Ensure staff are trained and certified to complete assigned tasks

+ Utilize predictive, preventive, and reliability-centered maintenance strategies to optimize asset performance.

General Facility Operations & Maintenance

+ Ensure ABM Janitorial teams meet client performance expectations.

+ Ensure site teams manage 3rd Party vendors as required to include: pest control, landscaping, general building maintenance, etc…

Project Management & Move/Add/Change

+ Lead Method of Procedure (MOP) process for IT load modification, resiliency or reliability improvement projects, expansion, reconfiguration, and relocation projects, ensuring minimal impact to affected IT loads.

+ Work with cross-functional teams to meet project timelines, budgets, and compliance standards.

Safety, Environmental Compliance & Sustainability

+ Drive a “Zero Harm” safety culture, ensuring compliance with OSHA, EPA, NFPA, and industry-specific safety standards.

+ Implement ESG (Environmental, Social, and Governance) initiatives, focusing on energy management, waste reduction, and sustainability.

+ Lead audits and risk assessments to ensure operational compliance and reduce environmental impact.

Financial & Performance Management

+ Manage P&L, budgeting, and financial forecasting to optimize cost-effectiveness and ensure contract profitability.

+ Oversee vendor contracts and service agreements, ensuring performance-based KPIs and SLAs are met.

+ Utilize data analytics and technology-driven insights to enhance operational efficiencies.

Union & Non-Union Workforce Management

+ Lead and develop a diverse workforce, ensuring compliance with collective bargaining agreements (CBA).

+ Drive employee engagement, training, and retention strategies to maintain a high-performing team.

Minimum Requirements:

+ Bachelor’s degree (BS) in Engineering, Facilities Management, Business Administration, or a related field.

+ Master of Business Administration (MBA) preferred.

+ 10+ years of experience in the data center industry required.

+ Proven experience managing multi-state data center portfolios with a complex mix of union and non-union employees.

+ Strong financial acumen, including expertise in budgeting, cost optimization, and financial reporting.

+ Extensive knowledge of ISO, OSHA, NFPA, EPA, data center industry regulations.

+ Demonstrated ability to lead cross-functional teams and drive operational improvements in a 24/7/365 “whatever it takes” culture.

+ Experience managing vendor relationships, service contracts, and performance-based KPIs.

Preferred Qualifications:

+ Certified Data Center Professional (CDCP), Certified Data Centre Management Professional (CDCMP), Facility Management Professional (FMP), or PMP certification.

+ Proficiency in digital workplace tools, including SharePoint, Power Platform, Smartsheet, EPMS, BAS, and CMMS software.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Why Join ABM?

ABM Industries is a market leader. ABM Performance Solutions is our multi-service performance model that includes facility maintenance, cleaning, energy, sustainability, safety, resiliency and engineering solutions.

Operated under a single contract, it helps our clients improve operations, drive outcomes and enhance the resiliency and reliability of their facilities while allowing them to better focus on their core business. We provide a dynamic, growth-focused environment where leaders drive transformation and operational excellence.

REQNUMBER: 115726