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Customer Service Specialist** **-** **AdventHealth** **Medical Group** **Shawnee Mission

All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our** **promise** **to** **you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule** **:** Full-time

**Shift** **:** Monday-Friday 8-5pm

**Location** : 4921 W 18th St, Lawrence, 66047

The community** **you’ll** **be caring for:

At AdventHealth Medical Group Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our Medical Groups.

The role** **you’ll** **contribute:

The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsiblities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders

The value** **you’ll** **bring to the team:

+ Greets patients and visitors in a prompt, courteous and helpful manner.

+ Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.

+ Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.

+ Works collaboratively with Leadership to provide accurate and timely projects.

+ Demonstrates and conveys a favorable image of the Medical Center.

+ Models ethical behavior in decision making.

The** **expertise** **and experiences** **you’ll** **need to succeed:

**Minimum qualifications** :

+ High School Diploma or Equivalent

Preferred** **qualifications** **:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.