• Client Service Lead Representative- Print…

    Canon USA & Affiliates (New York, NY)


    About the Role

     

    Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

     

    Your Impact

     

    Production and Workflow

     

    - Monitors and ensures compliance with established workflow processes and procedures.

     

    - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.

     

    - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).

     

    Equipment Knowledge and Care

     

    - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.

     

    - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

     

    Administration and Reporting

     

    - Performs data entry.

     

    - Supervises supply inventory and record keeping.

     

    - Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.

    Results Expected

    - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

     

    About You: The Skills & Expertise You Bring

     

    Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

     

    In accordance with applicable law we are providing the anticipated base salary for this role: $20.54 to $28.20 hr

     

    This position will support our customer at site locations in Bronx, NY.

     

    - Associates degree or equivalent experience required, plus 6 or more years of related experience.

     

    - Strong customer service and communication skills are required.

     

    - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

     

    - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

     

    - Must be able to lift up to 50lbs.

    Company Overview

    About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

     

    Who We Are

     

    _Where Talent Fosters Innovation._

     

    Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

     

    What We Offer

     

    You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

     

    And Even More Perks!

     

    -Employee referral bonus

     

    -Employee discounts

     

    -“Dress for Your Day” attire program (casual is welcome, based on your job function)

    -Volunteer opportunities to give back to our local community

    -Swag! A Canon welcome kit and official merch you can’t get anywhere else

     

    •Based on weekly patent counts issued by United States Patent and Trademark Office.

     

    All referenced product names, and other marks, are trademarks of their respective owners.

     

    Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

     

    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

     

    You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

     

    If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .

    \#CUSA

    Workstyle Description

    Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

     

    Posting Tags

    \#PM19 #LI-JZ1 #LI-ONSITE #ID22

    **Location** _US-NY-New York_

    **Company** _Canon U.S.A., Inc._

    **Requisition ID** _32709_ **Category** _Field Service_ **Position Type** _Full-Time_ **Workstyle** _Full-Time On Site_

     

    Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

     

    Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [email protected].