"Alerted.org

Working Title** **: Member Service Representative

Job Class:** **Retirement Services Specialist

Agency:** **Public Employees Retire Assoc

+ **Job ID:** 85832

+ **Location:** St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary:** Unlimited

+ **Who May Apply:** Open to all qualified job seekers

+ **Date Posted:** 04/24/2025

+ **Closing Date:** 05/07/2025

+ **Hiring Agency/Seniority Unit:** Public Employees Retire Assoc / Pub Employ Retire Assoc-MAPE

+ **Division/Unit:** Member Services Center

+ **Work Shift/Work Hours:** Day Shift

+ **Days of Work:** Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $23.63 - $34.18 / hourly; $49,339 - $71,368 / annually

+ **Classified Status:** Classified

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) **:** Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists in PERA’s member call center to deliver PERA benefit information and respond to stakeholder inquiries of a routine nature, either by phone, in person or in writing, explaining the PERA benefits and options that will meet their financial goals and needs, and helping them understand the value of retirement planning specific to PERA benefits.

In addition, the incumbent in this position may perform routine and some manual calculations; some calculations will be audited.

Once new hire training is complete, this position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. The telework policy offers a hybrid work schedule which may include telework up to 50% of the scheduled workdays each month, based on agency and department needs and other dependencies. Scheduled in-office work days are at PERA’s office building in St. Paul, Minnesota.

Candidates located outside the state of Minnesota or from a county that does not border Minnesota are not telework eligible.

This posting will be used to fill two (2) Retirement Service Specialist positions.

Minimum Qualifications

_*Only applicants whose application and resume clearly demonstrates fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held_** **_._

One and one half (1.5) years of experience in retirement planning, program administration, or financial services

*A Bachelor’s degree in Business Administration, Accounting or Finance may substitute for one (1) year of experience

Years of experience **_must_** **_clearly_** demonstrate the following:

+ Advanced interpersonal skills and excellent written/verbal communication skills demonstrating the ability to provide customer service, communicate comprehensive benefit information, and counseling to a wide variety of stakeholders

+ Analyticalandproblemsolvingskillssufficienttoevaluatefacts,drawconclusions,andofferrecommendations

+ Abilitytoperformandauditroutinemathematicalcalculations

+ ExperienceusingMicrosoftOfficesoftware

+ Ability to work effectively and efficiently independently and in a team environment

+ Experience providing explanation of benefits or administering employee benefits

Preferred Qualifications

+ Working knowledge of public pension plans

+ Experience working in a high volume call center with the primary focus of delivering customer service and administering retirement benefits, including benefit plan policy interpretations and explanations

+ General knowledge of Minnesota Statutes Chapters 353 and 356, relating to benefits and membership eligibility of the Association

+ Knowledge of the 45 Police and Fire Relief Association, and Statewide Volunteer Firefighter (SVF) pension plans

+ Bachelor's degree in Business Administration, Accounting or Finance

Physical Requirements

Requires occasional lifting and/or carrying of articles such as file folders, ledgers, and small office equipment. Although a sedentary job is defined as one that involves sitting, a certain amount of movement is often necessary in carrying out job duties.

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

+ SEMA4 Records Check (applies to current and past State employees only)

+ Criminal History Check

+ Employment Reference Check

+ Social Security and Address Verification

+ Education Verification

+ Driver's License Check

**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.