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Academic Student Support Program Specialist

POSITION DETAILS

The Academic Student Support Program Specialist in the Office of Academic and Student Affairs (OASA) provides support for students in the School of Education across a portfolio of programs.

Reporting to the Assistant Director of the Office of Academic & Student Affairs, along with the CUNY title Overview, the duties for the position include but are not limited to:

+ Directly advise a caseload of nearly 550 School of Education students on academic, administrative and New York State teacher certification matters.

+ Manage all facets of the administrative aspects of a student’s academic career, not limited to registration support, records updating and degree audit processing.

+ Liaise with multiple offices and departments to help resolve student issues.

+ Provide support for faculty in managing student questions and concerns.

+ Lead and manage student events including orientation, community building and administrative workshops, and provides support for commencement.

+ Maintain and organize records and files in accordance with state and college regulations.

+ Ensure accurate and timely communication to all students about college, program, and certification information.

+ Provide leadership/oversight on at least one core administrative process in the office such as: communications, use of student information management systems, orientations, etc.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

Preferred Qualifications

+ Experience in teacher education, K-12 education, or higher education student support is highly desirable.

+ Demonstrated ability to collaborate effectively across offices within the college, foster positive workingrelationships, and manage complicated issues with a high level of professionalism.

+ Experience with communication and collaboration tools, as well as strong project and data management skills (Outlook, Mailchimp, Zoom, Google Workspace / Microsoft Office Suite)

+ Prior experience with student information systems (CUNYfirst, DegreeWorks, EAB Navigate), strongly preferred

CUNY TITLE OVERVIEW

Provides educational development activities supporting a targeted academic program.

- Assists in developing and preparing program offerings, curricula, guidelines, and related communications

- Promotes program and advises students and College stakeholders on services, policies, and procedures

- Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

- Provides student services such as workshops, seminars, and advising sessions

- Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

- Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience. Salary range for this position is : $52-267 - $72,667

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions.

To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the **_Job Opening ID number # 30026_**

Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.

Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, –, \_ or ç)).

Incomplete applications will not be considered.

Please include ( _Upload all documents as ONE single file-- PDF format preferred_ ):

+ Resume

+ Cover Letter

+ Names and contact information of 3 references

CLOSING DATE

The committee will begin reviewing complete applications on 04/24/2025. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30026

Location

Hunter College