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ABOUT THIS POSITION

As the Sr. Director of Analytics + Performance, you will be a key member of the Business Analytics leadership team. In this role, you will be a trusted advisor to senior leadership by delivering actionable insights and enabling them with strategies that drive profitable growth.

Specifically, you will be responsible for leading an analytics team to define success criteria, measure performance, and drive operational insights that will be critical to successfully delivering against target.

The successful candidate will have the ability to transform data into insights, successfully collaborate as part of an analytics community exchanging knowledge, and a rigorous critical thinker with a unique combination of proactiveness, curiosity, and business acumen.

WHAT YOU'LL DO

+ Lead, empower, and build a high-performing team of analysts to deliver outstanding results for the organization while driving personal development and growth

+ Partner with senior leadership to drive all aspects of the end-to-end annual planning process, including coverage models, KPI setting, and talent requirements that align with business priorities

+ Define external benchmarks/standards of performance, drive actions and activities that are consistent with predefined success criteria for the organization, and track and report on these activities on a regular basis

+ Administer, manage, and report on KPI performance using forecasting methodologies, drive adoption of tools, reports, and dashboards to all team members

+ Analyze market trends, field intelligence, and survey feedback to anticipate client/prospect needs, including feature, function, and pricing opportunities for growth

+ Ensure market analysis, capacity analysis, predictive analysis, and other internal intelligence are provided to business stakeholders

WHAT YOU'LL NEED

+ You live our values with a positive attitude and respect for others

+ Bachelor’s degree or related business experience

+ You have 10+ years of experience working in client operations, marketing operations, or sales operations

+ You have 5+ years of managerial experience leading teams and have a zeal to develop team members to the greatest of their potential

+ You have 2+ years of progressive leadership experience in advanced analytics and the ability to distill complex analyses for management

+ You have great business acumen and exceptional strategic thinking skills balanced with operational execution capabilities; demonstrated ability to thrive in a fast-paced environment

+ You are creative with strong critical thinking skills, analytical and process mindset, and attention to detail

+ You have experience building high-quality data models and C-level presentations

+ You have strong presentation skills with the ability to build persuasive and clear presentations

+ You have demonstrated the ability to develop and maintain strong cross-functional relationships with other leaders throughout the organization to drive success

+ You have a working knowledge of advanced analytics tools such as Power BI, Tableau, Business Objects, etc.

+ You are a high performer with track record of exceeding performance expectations and metrics

+ You have a working knowledge of client relationship management (CRM) tools, preferably Salesforce

+ You have experience in a healthcare or tech / software organization

+ You will attend and successfully complete Summit Academy training upon hiring

BONUS POINTS

+ You have a master’s degree in analytics, data science, or a related field

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

+ Competitive total rewards (base salary + bonus, if applicable)

+ Customizable benefits package (3 medical plans with Health Saving Account company match)

+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

+ Paid parental leave (including maternity + paternity leave)

+ Education assistance opportunities and free LinkedIn Learning access

+ Free mental health and family planning programs, including adoption assistance and fertility support

+ 401(K) program with company match

+ Pet insurance

+ Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**Job Category:** Accounting/Finance

**Job Type:** Full time

**Req ID:** R2510