• Primary Support Engineer, PeopleSoft HCM

    Support Revolution (Austin, TX)


    Primary Support Engineer, PeopleSoft HCM

     

    We have an excellent opportunity for a Primary Support Engineer, PeopleSoft HCM to join our growing international Delivery Team

    About the role:

    We are seeking an experienced Primary Support Engineer, PeopleSoft HCM to join our dynamic team. Reporting to the Director of PeopleSoft, you will play a crucial role in maintaining the integrity, performance, and reliability of PeopleSoft applications for our clients. This role involves troubleshooting, problem-solving, and collaborating across teams to deliver high-quality support and solutions.

     

    This is a fully remote position, offering flexibility in location anywhere within the United States.

    What you’ll be doing:

    As a Primary Support Engineer, PeopleSoft HCM , you will:

    + Provide in-depth knowledge of PeopleSoft HCM across multiple releases and industries

    + Utilize PeopleSoft-specific configuration knowledge across releases and modules

    + Collaborate effectively across teams with varying degrees of experience

    + Analyze problems of diverse scopes where analysis of data requires evaluation of identifiable factors

    + Exercise good judgment in selecting methods and techniques for providing quality support to our clients

    + Take ownership of resolving customer issues in accordance with service level agreements (SLAs) balancing speed and quality

    + Act as a key member in cross-functional case resolution

    What we’re looking for:

    To be successful in this role, you should have:

    + 10+ years of PeopleSoft HCM  experience

    + Extensive technical and/or functional expertise in PeopleSoft

    + Strong knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application

    + Ability to work on complex issues, exercising independent judgment in problem-solving approaches

    + Strong analytical and critical thinking skills

    + A team player mindset with a proactive, hands-on approach to problem resolution

    + Self-starter mentality with a detail-oriented and results-driven work ethic

    Interview process:

    Our hiring process is designed to be efficient and transparent. Here’s what to expect:

     

    + Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role

    + Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team

    + Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!

    + Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

    Salary and Benefits:

    We offer a competitive salary and a comprehensive benefits package, including:

    + Competitive Salary

    + Medical, Dental, and Vision coverage

    + 401K retirement savings plan

    + Length of Service Awards , including additional annual leave, bonuses, and paid sabbaticals

    + Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity

    + Employee Assistance Program (EAP) – 24/7 confidential support and counselling services

    + Employee Development – A personalized competency framework with training opportunities to advance your career

    + Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

     

    Join us and be part of a team that values expertise, collaboration, and innovation!

    About Support Revolution:

    At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

     

    If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

     

    For more details, click here (https://www.supportrevolution.com/careers-at-support-revolution/) .

     

    (Note: Support Revolution does not accept unsolicited CVs from agencies.)

     

    By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

     

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