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Job Description:

**DIVISION** : Information Technology Services (ITS)

**DEPARTMENT** : ITS Infrastructure/Enterprise Platform

**BASIC FUNCTIONS** : The Identity Manager oversees and enhances Fairfield University’s identity and access management (IAM) ecosystem, with a core focus on Okta, Active Directory (AD), and Duo platforms. This role drives secure, efficient, and automated identity processes, including single sign-on (SSO), multi-factor authentication (MFA), and emerging passwordless authentication methods. The Identity Engineer designs and implements advanced Okta workflows and Duo integrations, ensuring seamless access to university systems while meeting security and compliance standards. Collaborating with ITS teams, this position aligns IAM strategies with institutional objectives, leveraging cutting-edge tools to protect and streamline access to university resources.

PRIMARY RESPONSIBILITIES

+ **Okta and Duo Administration and Configuration**

+ Administer and optimize Okta’s IAM platform, managing SSO, MFA, and user provisioning/de-provisioning across cloud and on-premises environments.

+ Enhance Duo Security integrations to support advanced MFA, device trust, and passwordless authentication capabilities.

+ Design and maintain sophisticated Okta workflows and Duo policies to automate identity lifecycle management, reduce manual overhead, and improve user experience.

+ Integrate Okta and Duo with Active Directory, enterprise applications, cloud platforms (e.g., AWS, Azure), and emerging systems to ensure unified access control.

+ **Identity and Access Management**

+ Develop and enforce IAM policies that safeguard sensitive data and applications, incorporating zero-trust principles and industry best practices.

+ Manage user identities, roles, and permissions within Okta, Duo, and Active Directory, aligning access with university policies and role-based access control (RBAC) frameworks.

+ Oversee complete identity lifecycle processes—onboarding, role transitions, and offboarding—for students, faculty, and staff, ensuring timely and accurate updates across Okta, Duo, and AD environments.

+ **Security and Compliance**

+ Partner with the ITS Security team to implement proactive security measures, monitor IAM-related threats, and respond to incidents using Okta, Duo, and AD analytics.

+ Ensure IAM practices align with regulatory requirements (e.g., FERPA, NIST 800-171) and university policies, supporting audits with detailed reporting and logs.

+ Conduct regular access reviews, risk assessments, and audits to maintain compliance and minimize security vulnerabilities.

+ **Support, Documentation, and Training**

+ Provide expert-level support to end-users and ITS teams, resolving issues related to SSO, MFA, Duo authentication, AD authentication and access workflows.

+ Create and update comprehensive documentation for IAM configurations, policies, and procedures to facilitate operational continuity and compliance.

+ Lead training sessions for ITS staff on Okta features, Duo security tools, and best practices, promoting the adoption of modern authentication methods.

GENERAL RESPONSIBILITIES

+ Stay informed on emerging IAM technologies, trends, and best practices, sharing insights with peers and the Director to foster continuous improvement.

+ Provide timely support to campus users, resolving technical issues via phone, in-person visits, or remote diagnostics.

+ Uphold a safe and secure work environment by promoting proper equipment use, reporting hazards, and adhering to safety protocols.

+ To be an active partner with our University Community.

+ Represent ITS as a collaborative and service-oriented partner within the university community, aligning with departmental goals of efficiency and excellence.

+ Attend training, seminars, and team meetings to expand technical expertise and enhance communication skills.

**UNUSUAL WORK CONDITIONS** : Occasional after-hours work and on-call availability may be required to support system upgrades, maintenance windows, or critical incidents.

**EDUCATION** : Bachelor’s degree in Computer Science, Information Technology, or a related field; OR an Associate’s degree in a related field with at least two (2) years of hands-on experience managing cloud infrastructure.

**KNOWLEDGE, SKILLS, AND EXPERIENCE** :

+ 3+ years of hands-on experience in IAM, with deep proficiency in Okta administration, Duo Security deployment, and Active Directory management.

+ Expertise in configuring Okta workflows, integrating Duo with diverse systems, and implementing SSO, MFA, and authentication.

+ Strong knowledge of identity governance, zero-trust architecture, and modern security protocols (e.g., OAuth, SAML). Proven ability to diagnose and resolve complex IAM challenges, optimizing workflows for security and efficiency.

+ Adept at analyzing access patterns and system logs to identify risks and implement proactive solutions.

+ Excellent interpersonal skills to work with ITS teams, stakeholders, and end-users in a collaborative environment.

+ Proficient in documenting technical processes and delivering clear, actionable training on IAM tools and practices.

**PREFERED EXPERIENCE** :

+ Excellent interpersonal skills to work with ITS teams, stakeholders, and end-users in a collaborative environment.

+ Proficient in documenting technical processes and delivering clear, actionable training on IAM tools and practices.

+ Experience managing Active Directory in a higher education, integrating with Okta and Duo for seamless identity management.

**SUPERVISION OF PERSONNEL** : None

**REPORTS TO:** Infrastructure Systems Lead

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.

Category:

ITS - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

_All offers of employment are contingent upon a satisfactory background check._

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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