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Job Overview Job Title: Audio/Visual Systems Technician Location: Shaw AFB, SC Job Responsibilities Trace Systems is seeking a dynamic Audio/Visual Systems Technician to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC. This role offers the opportunity to engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption. If you're ready to make a significant impact and thrive in a mission-critical environment, this opportunity is for you! The job responsibilities include, but are not limited to: Perform all technical support and O&M activities for VTC and multimedia systems; Provide Tier 1 and 2 technical support for VTC and multimedia system issues; Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation; Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connections; Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required; Provide on-site technical support during DV-hosted (O-6 and above) VTCs; Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment; Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives; Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions; Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure; Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to government technical representatives; Recommend network design changes/enhancements for improved system availability and performance; Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software; Support on-demand and ad-hoc multimedia requirements; Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation; Update and publish system diagrams and drawings semi-annually or as directed by the government; and Develop and submit a VTC/Multimedia Systems Monthly Status Reports; Other Duties as Required. Minimum Qualifications Active, in-scope US Government issued Secret clearance Due to the nature of the work and contract requirements, US Citizenship is required DoDM 8140 IAT Level 2 (Security+) or higher Cisco Collaboration or equivalent certification Desired Qualification Education Associates degree in related field OR 2 years' relevant experience Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies. To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.