• Deskside Support Technician - Onsite

    Cognizant (Washington, DC)


    Deskside Support Technician – Onsite

    **Location:** Washington, DC – (Onsite position)

     

    3-5 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

     

    Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

     

    Skills: Desktop support, Windows, ServiceNow, Hardware and software support, Apple MacBook

    ROLES & RESPONSIBILITIES

    The roles and responsibilities of Hardware Support Technician are as follows:

    Provide hardware break fix support, typically by whole unit swap

     

    Manage spares provided on site

     

    Provide deskside support, as described

     

    Execute installations and changes

     

    Deliver an excellent level of customer service

     

    Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

     

    Interface with multiple levels of end users, management, VIPs’ and local technical staff.

     

    Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

     

    Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

     

    Responsible for asset tagging and entering all incoming equipment into our asset management system

     

    Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

     

    Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

    TECHNICAL SKILLS & CERTIFICATIONS

    Technical Skills

     

    Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

     

    Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

     

    Strong Microsoft Office skills (Outlook, Word, and Excel)

    Effective communication in English and local languages

    **Salary and Other Compensation** :

     

    The annual salary for this position is between $37,804 - $86,000 depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

     

    **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    + Medical/Dental/Vision/Life Insurance

    + Paid holidays plus Paid Time Off

    + 401(k) plan and contributions

    + Long-term/Short-term Disability

    + Paid Parental Leave

    + Employee Stock Purchase Plan

    **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    \#CB

    \#IND123

    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.