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Description

We are looking for a dedicated Member Service Representative to join our team in Boston, MA. In this role, you will provide exceptional support to credit union members through a variety of banking services and transactions. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the banking industry while delivering quality customer service.

Responsibilities:

• Deliver outstanding customer service by assisting credit union members with their banking needs.

• Process routine transactions such as deposits, withdrawals, loan payments, and account inquiries with accuracy and efficiency.

• Open new accounts for both new and existing members, ensuring all documentation is complete.

• Promote and explain credit union services, including electronic banking options and debit card features.

• Handle loan-related activities, including accepting applications, processing requests, and disbursing approved funds.

• Perform cash handling duties, including balancing cash drawers and conducting vault teller functions.

• Adhere to federal and state banking regulations, as well as compliance policies related to Anti-Money Laundering and the Bank Secrecy Act.

• Assist with debit card processes, such as ordering new cards, reviewing account activity, and addressing member concerns.

• Support members with inquiries regarding banking operations and ensure their satisfaction.

• Undertake additional tasks as assigned to contribute to overall team success.

Requirements • Minimum of 1 year of experience in customer service or banking-related roles.

• Proficiency in handling cash transactions and maintaining accurate records.

• Familiarity with banking operations, including deposits, withdrawals, and loan payments.

• Strong knowledge of debit card processing and related banking services.

• Ability to comply with banking regulations, including OFAC and Anti-Money Laundering policies.

• Skilled in data entry and managing member information securely.

• Excellent communication skills for handling inbound calls and resolving member inquiries.

• Detail-oriented with the ability to meet deadlines and ensure accuracy in all transactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .