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Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates – together with VNA Care – work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.

We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

_*SUMMARY*_

Under general supervision, the Care Facilitator is a member of the primary care team and a vital component of clinical care. The Care Facilitator serves as a liaison to families by partnering with the primary care team to achieve optimal health outcomes for vulnerable populations by coordinating an accessible plan of care, and tracks adherence. The Care Facilitator serves as a hub, processing referrals based on patient and family needs in concert with the clinical team to address social determinants of health (SDOH), and to coordinate care for medically complex patients. The Care Facilitator receives direction from and coordinates with Clinicians, professional case management, and social work teams in the organization to refer patients and their family to specialty care, social service State agencies, and community services. The Care Facilitator provides direct patient support to families needing assistance navigating complex medical, behavioral health, and social service systems of care via in person office visit, virtual visit, or telephonic support. The Care Facilitator populates basic non-clinical information in the administrative areas of the patient’s Electronic Medical Record ensuring insurance coverage and members of the care team are accurate. Does not provide essential clinical services or medical advice.

*_EDUCATION/LICENSES/CERTIFICATIONS_** *

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.

College degree within the discipline of Human Services is strongly preferred.

*_EXPERIENCE_*

Requires knowledge of health care and social service delivery systems typically acquired through three years of experience in a primary care, community based behavioral health, youth enrichment or child development setting.

Bachelors’ degree in the field of Human Services, can at times be substituted for work experience.

Associates degree in the field of Human Services may substitute 1 year of relevant work experience.

*_SKILLS_*

Aptitude for critical thinking with the ability to engage patients in problem solving to promote self-efficacy. Willingness to be flexible in the development of new methods of healthcare service delivery. Sound judgment with the ability to be self-motivated and make decisions in a fast-paced team-oriented environment. Ability to demonstrate a high level of cultural competence and sensitivity to patient needs and concerns. Capacity to establish and maintain clear professional boundaries with patients and colleagues by operating within the scope of Care Facilitation. Strong interpersonal and communication skills needed with the ability to interact effectively with patients, medical professionals, and community partners. Excellent organizational and time management skills. Computer skills that include proficiency with electronic medical records (EMR), and Word is preferred. Leadership potential.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

*_BENEFITS INCLUDE:_*

• Up to 8% company retirement contribution,

• Generous Paid Time Off

• 10 paid holidays,

• Paid professional development,

• Generous health and welfare benefit package.

**Job:** **Administrative Support*

**Organization:** **Pediatrics*

**Title:** *Care Facilitator - Pedi Medical Home Concord/Burlington*

**Location:** *Concord MA*

**Requisition ID:** *124780*

**Other Locations:** *Burlington MA*