• Mainframe Tier One Support

    System One (Reston, VA)


    ALTA IT Services is hiring a Mainframe Tier One Support to provide first-line support for critical mainframe-based applications within a healthcare enterprise environment. In this role, you will be responsible for troubleshooting and resolving incidents related to production systems, ensuring high availability and performance for the health insurance client. You will serve as the primary point of contact for incident escalation, working closely with Tier Two/Three engineers and developers when needed, to ensure swift resolution. This role is vital to the daily operations of mission-critical systems that support thousands of users.

    100% Remote

    Must Reside in D.C., MD, or VA

     

    Pay: $71/HR

     

    Per client requirement must be USC or GC holder

     

    Must have: DB2, CICS, Java Production Support

    Day-to-Day Functions:

    + Monitor IT infrastructure and applications to ensure peak efficiency and reliability.

    + Serve as backup for Shift Lead during DCO monitoring shift and complete Shift Summary sheet for review.

    + Monitor Mainframe and Distributed systems to proactively detect and prevent disruptions.

    + Diagnose and troubleshoot complex problems through resolution.

    + Ensure proper procedures for introducing changes and fixes into the operating environment.

    + Notify Level 2 support teams as necessary and use diagnostic tools for optimal performance.

    + Initiate and coordinate calls for issue identification and resolution.

    + Create and manage job schedules on Mainframe, Windows, and UNIX environments.

    + Perform job restarts, overrides, and correct JCL syntax.

    + Monitor Scheduler queues to ensure job completion and error corrections.

    + Update Scheduler Base Calendars for annual processing and holidays.

    + Build AGENT capabilities to communicate scheduling requirements across platforms.

    + Contribute to new technology and tool implementations to improve job scheduling.

    + Support upgrades and new releases for applications and scheduling products.

    Procedural:

    + Develop and maintain systems manuals, documentation, and procedures related to operating systems, subsystems software, and scheduling.

    + Contribute to the establishment and monitoring of SLAs and performance metrics.

    + Provide timely information for audit requests and ensure compliance with security and audit regulations.

    + Follow IT Operations guidelines for audit review and approval.

    Technology Consulting:

    + Provide technical assistance to IT Operations, Service Desk, and Application Programming areas to resolve issues.

    + Provide 24/7 on-call support for assigned products and services.

    + Use available resources to research and resolve complex system issues.

    + Collect and trend data for DCO reporting.

    + Assist with daily system administration tasks for EDCS products and services.

    + Lead maintenance and upgrade efforts for EDCS products and services.

    + Collaborate with vendor technical support and other IT engineers on day-to-day tasks and projects.

    + Participate in Disaster Recovery and Business Resumption initiatives.

    #M2

    Ref: #855-IT Baltimore

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.