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STUDENT PROFESSIONAL WORKER, INFORMATION TECHNOLOGY

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STUDENT PROFESSIONAL WORKER, INFORMATION TECHNOLOGY

Salary

$26.67 Hourly

Location

Los Angeles County, CA

Job Type

Temporary

Job Number

R2482D-R

Department

HUMAN RESOURCES COUNTYWIDE EXAMS

Opening Date

08/15/2024

+ Description

+ Benefits

+ Questions

Position/Program Information

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period.

The Student Professional Worker, Information Technology, R2482D-R is open to the public. Don't miss your chance, we are accepting application from:

August 15, 2024-Until the needs of the service are met and is subject to closure without prior notice.

REBULLETIN INFORMATION:

This announcement is being reposted to update the Filing period, Withhold Information, Requirements, Additional Information, Eligibility Information, and Supplemental Questionnaire.

Essential Job Functions

WHAT WILL I DO AS A STUDENT PROFESSIONAL WORKER, INFORMATION TECHNOLOGY?

+ Performs a wide-range of technical support duties including configuration of computers, printers, and installation of equipment and applications software, simple maintenance and repair of computers and printers, and identification and resolution of computer hardware and software problems.

+ Assists in preparing test data and test plans, system and program documentation, and in preparing and debugging detailed coding instructions.

+ Assists in monitoring, evaluating, and debugging network systems and coordinates with ITS regarding possible changes to improve operations and efficiency.

+ Assists in providing end user hardware and software support in a help desk environment.

+ Assists in the development of macros, web pages, and simple modifications to existing software applications.

+ Assists in writing computer programs and provides documentation to streamline information processing and program data analysis.

+ Assists IT staff in the development and dissemination of newsletters, graphics, charts, forms, or handouts during training sessions.

+ Assists in ad hoc report development.

+ Creates, modifies, or maintains simple applications/databases for data, such as training information, budget or departmental data as needed

+ Provides basic training to department staff on technical topics, software products, and use of utilities as need.

+ Participates in preparing detailed coding instructions using COBOL or other higher-level computer programming languages as need.

Requirements

MINIMUM REQUIREMENTS:

Current enrollment in an accredited four-year college with specialization in Computer Science, Information Technology, or a related field and successful completion of 60 semester units or 90 quarter units.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when need to carry out job-related essential functions.

PHYSICAL EXPECTATIONS:

3 - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

Successful candidates must need to provide the following three (3) documents during the hiring process:

+ Proof of Academic Specialty /Declared Major in Computer Science, Information Technology, or a related field: Acceptable proof includes official or unofficial transcripts or a verification letter from the current school administration office which reflects academic specialty. The document must clearly indicate the major or the program that you are currently enrolled.

+ Proof of Current Enrollment:Acceptable proof includes the current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, a letter from the School Administration on school letterhead showing the current enrollment status; a student ID with a photograph verifying current enrollment (must show current class term), or a copy of the official or unofficial transcripts.

+ Proof of College Units Earned or Academic Status:Acceptable proof includes official or unofficial transcripts or a verification letter from your current school stating the units earned toward academic status.

If hired, you still need to continue to be enrolled and attend school to maintain status in the position.

Additional Information

OUR ASSESSMENT PROCESS:

Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution, Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support).

TRANSFER OF TEST COMPONENTS:

+ Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.

+ This examination contains test components that may be used in the future for new examinations and your test scores may be transferred

APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

NOTES:

All important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.DO NOTselect"off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position.

Please add the below email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

+ [email protected]

+ [email protected],

+ [email protected] ([email protected],)

+ [email protected]

+ [email protected],

+ [email protected]

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

TEST PREPARATION:

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

+ The online practice tests are available athttps://www.shldirect.com/en-us/practice-tests.

+ An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website athttp://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.

TESTING ACCOMMODATION:

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

HOW TO APPLY:

Applications must be submitted online only. We will begin receiving applications on August 15, 2024 . All applications must be received before 5:00 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account ongovernmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

WHAT TO EXPECT NEXT :

Candidates reporting to meet the minimum requirements will receive an assessment link. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months from the date the list is created.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, EMAIL AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Do you have any questions? Please contact us using the following information:

Exam Number: R2482D-R

Testing Accommodation Coordinator Email:[email protected]

Teletype Phone: (800)735-2929

California Relay Services Phone: (800) 735-2922

Department Contact Name: Diana Grigoryan

Department Contact Phone: (213) 738-2084

Department Contact Email:[email protected]

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ Yes, I understand the above information and instructions.

02

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. It is important that you provide a valid email address. Moreover, please add [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

+ Yes, I understand the above information and instructions.

03

Candidates reporting to meet the minimum requirements will receive an assessment link. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months from the date the list is created.

+ Yes, I understand the above information and instructions.

04

Are you currently enrolled in an accreditedfour-year collegewith a declared major inComputer Science, Information Technology or related field?

+ Yes

+ No

05

Have you successfully completed60 semester units or 90 quarter units?

+ Yes

+ No

06

Successful candidates must need to provide the following three (3) documents during the hiring process:

1. Proof of Academic Specialty /Declared Major in Computer Science, Information Technology, or a related field:Acceptable proof includes official or unofficial transcripts or a verification letter from the current school administration office which reflects academic specialty. The document must clearly indicate the major or the program that you are currently enrolled in.

2.Proof of Current Enrollment:Acceptable proof includes the current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, a letter from the School Administration on school letterhead showing the current enrollment status; a student ID with a photograph verifying current enrollment (must show current class term), or a copy of the official or unofficial transcripts.

3. Proof of College Units Earned or Academic Status:Acceptable proof includes official or unofficial transcripts or a verification letter from your current school stating the units earned toward academic status.

+ Yes, I understand the above information and instructions.

07

What is your major/area of study?

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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