• Utility Dispatcher Analyst

    Honeywell (Raleigh, NC)


    As a Utility Dispatcher Analyst here at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey.

     

    You will report directly to our Customer Experience Manager and you'll work out of our Raleigh, NC location on a hybrid work schedule.

     

    + Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

     

    In this role, you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.

    KEY RESPONSIBILITIES

    • Analyze dispatch data to identify trends and patterns

    • Optimize resource allocation to ensure efficient dispatch operations

    • Work with Inventory Production Reports

    • Collaborate with cross-functional teams to drive continuous improvement

    • Communicate insights and recommendations to stakeholders

    • Monitor and report on key performance indicators (KPIs) to track the effectiveness of dispatch and field operations

    BENEFITS OF WORKING FOR HONEYWELL

    In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: : click here (https://benefits.honeywell.com/)

     

    The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

    YOU MUST HAVE

    • 2+ years of experience in data analysis or a related field

    • Strong analytical and problem-solving skills

    • Proficiency in data analysis tools and techniques

    • Excellent communication and teamwork skills

    • Knowledge of Work Order Management Systems

    • Basic Power Bi and Excel

    WE VALUE

    • Utility Industry Experience

    • Knowledge of Advanced Meter Infrastructure (AMI)

    • Knowledge of Insight+

    • Bachelor's degree in a relevant field (e.g., Data Analytics, Business Analytics)

    • Knowledge of industrial automation or related industries

    ABOUT HONEYWELL

    Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company

     

    committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

    THE BUSINESS UNIT

    Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

     

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.