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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Duties include routing and importing electronic faxes according to current approved workflows. Employee will review each fax to determine document type, accuracy of patient identifying information, date of service, and category. Employee will then either import the document to the electronic medical record and route to appropriate clinical or administrative persons or move the fax to the appropriate folder for office staff to review and process.

Competencies: · Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. ·

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.

• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by the supervisor/manager.

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with colleagues and managers.

• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.

• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work groups by offering ideas, identifying issues, and respecting team members.

• Customer Service: Ability to provide a high level of customer service with colleagues in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.

Position requires excellent computer skills.

Must be able to pick up and drop off organizational-issued laptop initially as well as if/when any issues arise.

Must be able to adhere to Remote Work Policy and Agreement.

Must have competent skills in using internet, voice mail, e-mail, Virtual Teams meetings.

Will be trained in use of Global Protect VPN, electronic Fax system, electronic medical record system (Epic).

Must maintain HIPAA compliance at all times.

Will be expected to follow established detailed workflows for importing and routing of electronic faxes.

Position requires attention to detail, ability to maintain focus for long periods of time, requires sitting at computer for extended periods.

Must be able to maintain productivity standards, being both efficient and proficient at the same time (will be processing over 200 documents per day).

Must be flexible as workflow and expectations do evolve. Must have willingness to learn new workflows when necessary.

Must be a team player, providing coverage for, and support to. colleagues when needed.

Must have overall positive attitude as daily challenges do occur.

Minimum Qualifications:

Education: High School diploma or GED required. Associate's degree preferred.

Licensure, Certification & Registration: N/A

Experience: 0-1 year of related work experience required.

Skills, Knowledge & Abilities: · Knowledge of anatomy/physiology and medical terminology preferred. TD-4 filing and knowledge of Federal/State medical record completion requirements are preferred. · Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled