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Operations Analyst

Jacksonville, Florida;Waltham, Massachusetts; College Park, Georgia; Jacksonville, Florida

Job Description:

Provide technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience.

PRIMARY RESPONSIBILITIES:

Reviews and updates published interest rates throughout work week according to pre-determined calendar. Analyst is responsible for obtaining rate data and keying into system as well as analysis, research, and resolution of issues brought to attention by business or found during daily process. Accuracy in keying and awareness of irregularities or discrepancies is of utmost importance. Applications supported include web based and mainframe. Responsible for tracking issues by following documented process and procedures and meeting service level agreements. Works with a partner on a daily basis. Must accept and learn from constructive feedback. Working knowledge of basic banking/interest calculation, function for which application or system is designed and strong accuracy, analytical and reasoning skills. Analyst is responsible for assisting users to resolve system and business process questions and issues related to specific applications.

•Perform routine function of reviewing published rates, documenting, verifying data obtained, keying into loan system, reviewing and documenting all required rates managed for particular day.

•Ensures user sat by providing preventative maintenance, troubleshooting & quickly resolving routine problems.

•Excellent customer service & interpersonal skills with ability to build partnerships across all teams and levels.

•Strong written and verbal communication skills required (English).

•Ability to time manage, prioritize, multi-task and work independently, while displaying impeccable attention to detail.

•Exercises judgment within defined procedures and practices to determine appropriate action.

•Should have increased awareness and exposure to basic technical principles, concepts and techniques.

ADDITIONAL SKILLS

Required Skills:

• Excellent customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels.

• A work history of clear and effective written and verbal communications in a professional environment.

• A work history that demonstrates a strong ability to manage, prioritize, multi-task and work independently.

• Prior work experience that required a consistent and impeccable attention to detail .

• Strong self-starter with excellent analytical and problem-solving skills.

• Prior work experience that required an increased awareness and exposure to basic technical principles, concepts and techniques.

• Must be able to exercise judgment within defined procedures and practices to determine appropriate action.

• Must be proficient in MS Excel. Must be able to create and edit basic mathematical formulas in Excel. Must be able to create and manipulate mid-level complexity tables. Must be able to copy and paste cells and have strong formatting skills within the application at minimum.

• Must be proficient in MS Word including the ability to insert tables in documents and editing documents at minimum.

• Must have prior work experience that demonstrates ability to document work actions.

• Must have basic mathematical acuity in the areas of addition, subtraction, multiplication, division, creating percentages, shifting percentages to decimal-point numbers, rounding.

• Must be able to easily navigate between online databases and websites

Desired Skills:

• Previous system application support knowledge and/or PC support experience is preferred

• Previous experience in Bank of America business or application team preferred

• A basic understanding of interest points and the implication to consumers when there is an interest point change.

OTHER REQUIREMENTS

Previous system application support knowledge and/or pc support experience preferred.

EXPERIENCE LEVEL

3-5+ years Business Analyst Experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.