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Senior Operations Analyst - Process, Support & Performance Leader

College Park, Georgia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. **Join us!**

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

FLU** **Specific** **Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

+ Leads implementation for products, services, and operational solutions

+ Manages the design, documentation, implementation, and monitoring of new products and services

+ Consults on procedural, technical, and operational changes

+ Advances business products knowledge within operations environment

+ Fosters relationships with partners and teammates

+ Inspects data to identify issues and trends

+ Presents reporting on key performance and implementation status

FLU Specific Responsibilities:

+ Advances business products knowledge within operations environment

+ Fosters relationships with partners and teammates

+ Presents reporting on key performance and implementation status.

+ Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research.

+ Initiates projects and alternatives to improve operations efficiency

+ Ability to use Microsoft Office to support status reporting requirements

+ Knowledge acquired through increasingly responsible operations analysis work and on the job training

+ Ability to communicate across and up the organization

+ Must be able to work independently and is not afraid to make a decision. and act on it

+ Provides guidance to associates within own unit regarding procedural, technical and/or operational changes

+ Coordinates the testing and implementation of new products and or services impacting the unit

+ Prepares and validates procedures and is involved in process improvement initiatives. This position reports to the ATM Exceptions manager

+ Weekly/Regular communication to teams regarding procedure and business updates including

+ Participate in meetings with business partners as part of projects and change initiatives - this may include system testing

+ Provide support and training to representatives within the department including new hires

+ Review operational procedures/training material at scheduled review period; provide updates as necessary

+ Handle escalation requests and system breaks; report and open tickets for any system issues; follow up with teams and business partners until it’s resolved

+ Proactively identify risk in processes and escalate appropriately

+ May work production cases on an occasional basis

F** **LU Specific** **Required Qualifications:

+ Minimum of 3 years ATM Operations experience

+ Proven meeting facilitation at all levels

+ Excellent written and verbal communication and presentation skills with demonstrated experience in both

+ Consulting on procedural, technical, and operational changes

+ The ability to coach and train on all levels

+ Experience leading implementations for products, services, and operational solutions

+ Managing the design, documentation, implementation, and monitoring of new products and services

+ Inspecting data to identifying issues and trends

+ Coordinating the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment

+ Thorough understanding of the business unit's operations processes and implications on other groups within the operations function

+ Cash Exception Platform reconciliation experience (Deposits) and/or Recon Plus Frontier reconciliation experience (Dispense)

+ Operational accounting experience along with working knowledge of processes to include applicable policies and regulations

+ Excellent written and verbal communication and presentation skills with demonstrated experience in both

+ Previous experience with general ledger

+ Thorough understanding of debits and credits

+ Exhibit excellent verbal, written communication and interpersonal skills.

+ Demonstrate the ability to multi-task, strong attention to detail, proficient with numbers and effective organizational skills

+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, be a continuous learner

+ Excels in working among diverse viewpoints to determine best practice to understand future business needs

+ Strong technical and analytical skills

+ Self-motivated and results oriented

+ Microsoft Suite Product Knowledge/Experience

Skills:

+ Attention to Detail

+ Monitoring, Surveillance, and Testing

+ Policies, Procedures, and Guidelines Management

+ Regulatory Compliance

+ Written Communications

+ Adaptability

+ Business Acumen

+ Continuous Improvement

+ Critical Thinking

+ Process Mapping

+ Change Management

+ Consulting

+ Data Management

+ Reporting

+ Research

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.