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Merchant Services Product Consultant - EOL Product Execution and INTERACT GTM Strategy

Plano, Texas;Charlotte, North Carolina; Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description and Responsibilities:

+ Responsible for supporting the activities related to product retirements and end-of-life along with, execution for products and services specific to how our Global Banking clients interact with Bank of America.

+ Partner and support seasoned Product Managers on the Global Banking Merchant Solutions team on commercialization and execution of product initiatives

+ Participate and support End of Life (EOL) activities for Global Banking merchants including partnership with Project Leads on platform, gateway and product migrations

+ Help execute product governance routines and tasks including closure of Self-Identified Audit Issues (SIAI) and Risk Identified Audit Issues (RIAI) ensuring proper issue closure

+ Partner with broader Global Payment Solution (GPS) team on opportunities to leverage our broader set of Treasury products to add value to our Merchant clients using our internal capabilities

+ Interact with clients to understand their challenges and opportunities related to their onboarding experience & reporting data analytic requirements

+ Understand and deliver requirements from clients on reporting customization and build out of our data file transfer capabilities

+ Lead & support the innovation on next generation of product and services geared towards how merchants will interact with the bank.

+ Execute on strategy and partner with bank stakeholders like our Product Platform, Business Engineering, Tech, Commercialization and Servicing teams on new product launches and enhancements

Required Qualifications:

+ Manage multiple initiatives simultaneously, including End-to-end ownership of assigned tasks, initiatives and projects

+ Demonstrates flexibility and openness to new ideas and to change; adapts to changing environments, situations, and job responsibilities

+ P&L management and data driven business case development

+ Skills to engage in projects which integrate multiple facets of the business and various business partners experience

+ Product execution and operational experience

+ Fundamental understanding of finance/financial performance reporting

+ Communicate effectively with executives; solid executive presence

+ Analytical problem solver and the ability to work as an individual as well as a member of a team

+ Develop rapport easily with executives, peers and partners

+ Demonstrate initiative and problem solving with minor direction

+ Adapt well to change or changing priorities based on the needs of the business

+ Manage multiple projects

Desired Qualifications:

+ Merchant Services and/or Payments experience and knowledge

+ Product Strategy experience

+ Consultative and problem solving background

+ Technical Skills for BI Reporting tools - Tableau, Alteryx, Qlikview, etc.

**Minimum Educational Requirements:** Bachelor’s degree or comparable professional experience

Skills:

+ Written Communication Skills

+ Verbal Communication Skills

+ Critical Thinking Skills

+ Problem Solving Skills

+ Organizational Skills

+ Outlook, Word, Excel and PowerPoint Skills

+ Time Management Skills

+ Prioritizing Skills

+ Quantitative Skills

+ Qualitative Analytical Skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.