"Alerted.org

Are we RIGHT for you?

The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.

Why join our team?

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com

Job Summary:

Serve as the first point of contact for visitors and customers, delivering professional, courteous, and informative interactions across multiple communication channels. Provide high-level administrative and customer service support to the Customer Service department. This role requires strong technical proficiency, attention to detail, and the ability to handle sensitive customer information within a dynamic, fast-paced company environment. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Integrity, Growth, Honesty and Teamwork.

Primary Responsibilities:

+ Greet and direct all visitors in a professional and welcoming manner; issue visitor passes and coordinate with internal departments for access.

+ Receive and announce deliveries; ensure timely communication and routing of packages.

+ Administer and distribute inbound email inquiries submitted through the company website; triage and escalate as appropriate.

+ Prepare monthly business expense reimbursement reports; verify accuracy and ensure timely submission.

+ Create purchase orders and assist with reconciliation of department invoices in alignment with procurement processes.

+ Prepare payment vouchers for municipal customer accounts and ensure accurate documentation.

+ Process customer address updates and other changes based on lockbox payment documentation and internal workflows.

+ Provide back-office support, including document management, report generation, and database entry.

+ Support customer service activities by addressing general inquiries, resolving routine account issues, and escalating complex matters as needed.

+ Assist with data entry, quality checks, and use of customer account management systems.

+ Participate in departmental projects, systems testing, and process improvement initiatives.

+ Perform other duties and special assignments as directed by the Customer Service leadership team.

Qualifications:

+ High school diploma or equivalent; associate degree preferred.

+ Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

+ Experience customer account management platforms (Oracle CC&B) strongly preferred.

+ Knowledge of general office and administrative systems and processes.

+ High level of accuracy and attention to detail when handling data and customer information.

+ Excellent verbal and written communication skills; professional and friendly phone etiquette.

+ Strong organizational and time-management skills with the ability to multitask effectively.

+ Mature interpersonal skills and the ability to work both independently and collaboratively with diverse teams.

+ Bilingual (English/Spanish or other language) is a plus.

+ Prior experience in a receptionist, front desk, or customer service role within a utility or regulated industry is highly desirable.

Physical Requirements:

+ Frequent operation of a computer and other office equipment such as printers, copiers, scanners, and calculators.

+ Ability to visually inspect, read, and interpret both hard copy and digital documents.

+ Must be able to communicate clearly in person, over the phone, and through written correspondence.

+ Occasionally required to move about the office to access files, office equipment, and other materials.

+ Must be able to remain in a stationary position approximately 50% of the time.

Candidates must possess authorization to work in the United States.

Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer.

Candidates must be able to pass a drug screen, pre-employment physical, background check, and have a valid driver’s license.

No phone calls please. We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.