• Member Relationship Specialist I

    University of Southern California (Los Angeles, CA)


    Member Relationship Specialist IApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---Health-Sciences-Campus/Member-Relationship-Specialist-I\_REQ20161624/apply) USC Credit Union Los Angeles, California

     

    USC Credit Union is looking for aMember Relationship Specialist I for its branch in East Los Angeles, at USC's Health Sciences Campus. This is an entry-level position reporting to the Branch Manager/Supervisor, and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist I gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

    Responsibilities include, but are not limited to:

    + Consistently meeting established performance standards, service standards and sales goals

    + Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services

    + Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, and all related documentation

    + Cash handling, including auditing cash shipments and balancing vault/cash drawer

    + Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services

    + Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches

    • The ideal candidate will:

    + Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals

    + Be knowledgeable in Bank Secrecy Act, OFAC , US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF , and Truth in Savings

    + Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours

    + Possess a high sense of urgency, attention to detail, initiative and integrity

    + Have exceptional interpersonal, customer service and communication skills

    + Pass a pre-employment background and credit check

    Compensation:

    The hourly base salary range for this position is $20.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

    Why USC Credit Union is a great place to work:

    + Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/

    + Dental: https://employees.usc.edu/dental/

    + Vision: https://employees.usc.edu/vision/

    + Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/

    + Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/

    + Tuition reimbursement: https://employees.usc.edu/tuition-benefits/

    + Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/

    + Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/

    + WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/

    + Other generous perks and discounts: https://employees.usc.edu/perks/

     

    Fight on!

     

    Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Previous experience in sales, retail or financial institutions (operating in a sales-driven environment) with proven track record of meeting production/sales goals. Must be familiar with Word, Excel and Outlook. Demonstrated excellent interpersonal skills. Has effective organizational skills. Utilizes effective sales techniques with limited supervision. Able to consistently meet or exceed established performance goals in a financial services environment.

     

    REQ20161624 Posted Date: 04/22/2025