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UPMC is looking for a Systems Analyst Intermediate to join their team. This role is a HYBRID opportunity that is primarily remote with the need to be ON-SITE for trainings and go-lives.

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst – Intermediate for Radiology Imaging provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

+ Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

+ Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.

+ Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project as well as work on multiple projects at one time.

+ SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.

+ Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.

+ Data Quality: Maintain data quality at all times.

+ Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.

+ End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.

+ Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.

+ Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.

+ System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.

+ Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships across multiple teams to accomplish day to day work and projects.

+ Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.

+ Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.

+ Typically has 2+ years’ experience with modern technology and application support through education or practical experience. VUE PACs experience preferred.

+ Knowledge of RIS functionalities and operations to support radiological workflows and data management preferred.

+ Highly driven and self-motivated to meet expectations.

+ Ability to work independently and in a team-based environment.

+ Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

+ Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

+ Strong understanding of HL7 Messaging standards for facilitating seamless data exchange between healthcare applications and systems preferred.

+ Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran