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Principal Network Engineer

Job Category: Information Technology

Meet Our Team:

Our Network Engineering team is a global group that provides first-class support of our dispersed network infrastructure. They work in a fast-paced, high-energy environment to support all aspects of our corporate network including route, switch, firewall management, load balancing, and DNS.

Picture Yourself at Pega:

In this role, you will be responsible for the operational success of Pega’s network infrastructure. Implementing and maintaining best practice solution to provide service and reliability while maintaining a strong focus on network security. You will work alongside Senior and Principal level engineers, diving into obstacles and helping to create solutions.

What You'll Do at Pega:

Network Operations

+ Operations Management and Service Delivery – monitor and measures systems in scope, fulfill end user requests, adhere to SLOs, perform triage and root cause analysis

+ Administration and support of the network environment including routing, switching, firewalls, and wireless

+ Perform upgrades and hardware replacements

+ Document processes and diagrams to support the environment

Network Projects and Architecture

+ You will act as a subject matter expert and escalation point for Cisco IOS and NXOS. Primarily supporting our Boston Datacenter and Waltham Headquarters

+ You will be responsible for the operation, management, and standardization of our network infrastructure

+ You will perform triage, root cause analysis and incident response.

+ You will assist in leveraging automation tools to streamline and optimize day-to-day tasks

+ You will work closely with our Information Security partners to secure and maintain our network integrity

+ You will design and implement solutions to meet the needs of our employees

Operational Service Delivery

+ Continuously deliver a high level of service availability which meets or exceeds service level objectives for responsible areas

+ Provide operational support and problem resolution management

+ Implement operational best practices to ensure the ongoing health and reliability of the environments (capacity planning, patch management, etc.)

+ Perform complex problem resolution – diagnose the problem directly and/or facilitate problem solving across technical teams

Who You Are:

+ An engineer possessing excellent technical written and verbal communication skills

+ A problem solver who can dive into technical issues and obstacles and identify technical solutions

+ A detail-oriented professional with the focus of a global scale picture

+ A multitasker, who can balance multiple requests and priorities

What You've Accomplished:

+ 7+ years of experience with Networking and other relevant disciplines in a similar sized company

+ Experienced Engineer with strong technical knowledge of Cisco IOS and Cisco

+ Knowledgeable of routing protocols including EIGRP, OSPF and BGP

+ Bachelor’s degree in computer science or a related discipline and/or equivalent industry experience

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

\#LI-JS1

Job ID: 21504

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity