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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

+ Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

+ Confirms authorization to proceed with the service arrangements

+ Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

+ Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs

+ In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin

+ Ensures potential pre-need referrals are shared with Family Service Counselors

+ Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations

+ Prepares and accurately completes documents and online entries related to services, cremations, maintenance

+ Assists with general office duties including answering phones and preparing reports as necessary

+ Assist with the maintenance of vehicles, the facility and property

+ Receives caskets and other funeral home supplies as well as place into inventory

+ Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

+ High School diploma or equivalent

Experience

+ Minimum of 3 years related experience as a Funeral Assistant

Licenses

+ Current state/province-issued driver’s license with an acceptable driving record

Knowledge, Skills, and Abilities

+ Basic knowledge of religious and fraternal organizations' customs

+ Knowledge of computers and some software, including MS Office Suite, required

+ High level of compassion and integrity

+ Good communication skills

+ Problem-solving skills

+ Ability to multitask and set priorities

+ Detail oriented

+ **Bilingual (Spanish) Preferred**

Compensation:

Salary: $21.00/Hr

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties:

Working around client families and colleagues

Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91321

Category (Portal Searching): Operations

Job Location: US-CA - Newhall

Job Profile ID: F00218

Time Type: Full time

Location Name: Eternal Valley Memorial Park & Mortuary