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Citi is dedicated to creating economic value that aligns with systemic responsibility and the best interests of our clients. Our Business Services division plays a crucial role in simplifying the bank's operations by dismantling silos and ensuring end-to-end ownership of business services. Each service is designed to deliver a specific product or outcome to our external clients and encompasses the related processes, data, technology, risks, and controls.

As the **Process Engineer Senior Lead Analyst** reporting to the Sector Head of Business Services, you will be pivotal in driving strategic projects and managing the day-to-day operations of our team. We are at the cusp of the next stage in the evolution of Business Services and will need Engagement Leaders who are able to propose solutions and develop business cases in partnership with the Business Service Owner.

Key Responsibilities

**Framework Adoption and Support** : Collaborate with business service owners and team members to facilitate the adoption and execution of frameworks, including guidelines, methodologies, and procedures across end-to-end business services. Provide guidance and expertise to ensure successful implementation.

**Continuous Improvement:** Assess service dashboards, gather business input, and recommend enhancements for continuous improvement and simplification.

**Architect Solutions and Develop Business Case:** Recommend a solution to improve service health and develop a business case for the solution.

**Project Documentation:** Track and document the progress of multiple, interdependent projects, ensuring alignment with adjacent improvement programs and initiatives.

**Control Function Collaboration:** Work closely with control functions and product managers to support the implementation of process changes, ensuring compliance and efficiency.

**Program Management** : Develop and deliver timely and accurate reports on program delivery, success measures, issue tracking, and cross-dependency management.

Qualifications & Skills

**Business Knowledge & Expertise** : Extensive experience in operational analysis, architecting solutions, business case development, and project execution, with knowledge of financial services products and businesses.

**Collaboration & Influence** : Strong interpersonal skills with a proven ability to work collaboratively with stakeholders at all levels of the organization.

Communication: Exceptional verbal and written communication skills, including the ability to convey complex topics through clear, logical presentations to executives.

**Program Oversight** : Highly detail-oriented and organized, with a demonstrated ability to multitask and manage deadlines effectively.

**Adaptability:** A strong work ethic, innovative mindset, and the ability to adapt quickly to changing circumstances and pick up new responsibilities as needed.

**Education** : Bachelor’s degree or equivalent experience.

**Experience** : 10+ years of relevant experience in business consulting and/or the financial services industry.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Process Re-Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 02, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.